Senior Pega Developer – Case Management, Workflow Design & Enterprise Compliance

Job Summary

Synechron is seeking a seasoned Senior Pega Engineer with expertise in Case Management to lead the design development and support of enterprise-grade case lifecycle this role you will deliver robust scalable and compliant workflows supporting large-scale operations within highly regulated environments. Your contributions will ensure efficient case processing security and adherence to governance standards contributing to organizational operational excellence.

Software Requirements

Required:

• Extensive hands-on experience with Pega Case Management including case types stages steps SLAs and approvals (7 years)

• Strong knowledge of Pega Case Life Cycle Work Queues Flow Actions and UI Rules

• Proven experience designing and implementing end-to-end case solutions in BFSI or large enterprise environments

• Pega certification (CSA CSSA or LSA) highly preferred

• Familiarity with Pega best practices for performance reusability and maintainability

• Solid understanding of security audit and governance standards within Pega applications

Preferred:

• Experience integrating Pega with external systems and enterprise APIs

• Exposure to cloud deployment of Pega solutions (Azure AWS)

Overall Responsibilities

• Lead the development of case lifecycle workflows including case types processes and UI rules

• Collaborate with business architecture and security teams to translate requirements into scalable Pega solutions

• Ensure solutions adhere to security compliance and regulatory standards (e.g. BFSI regulatory requirements)

• Conduct design reviews code reviews and mentor junior team members to promote best practices

• Support production incidents by troubleshooting root cause analysis and implementing issue resolution

• Optimize case processes for efficiency and performance

• Drive continuous improvement initiatives to enhance case management solutions

• Develop technical documentation including process flows configurations and governance controls

• Support Pega platform upgrades integration and migration projects

Technical Skills (By Category)

Programming & Rules (Essential):

• Pega Rule Process Commander (PRPC) Case Type design Flow Stage SLA UI rules (7 years)

• Java / J2EE (preferred for integrations)

Frameworks & Libraries:

• Pega BPM components UI rules Decision rules and security policies

Databases & Data Management:

• Knowledge of relational data models supporting case data (Oracle SQL Server)

• External API and system integration knowledge for data exchange

Security & Governance:

• Implementing security access control audit logs and compliance procedures in Pega

Cloud & Deployment:

• Experience with cloud deployment (Azure AWS: preferred)

• Knowledge of Pega deployment strategies in cloud environments

Experience Requirements

• 7 years of direct experience in Pega Case Management development configuration and support

• Proven track record in large enterprise or BFSI environments supporting complex case workflows

• Experience leading technical design and delivering scalable case management systems

• Knowledge of industry regulations and security standards in regulated environments (preferred)

• Demonstrated experience in project delivery process automation and stakeholder communication

Day-to-Day Activities

• Design develop and optimize case lifecycle workflows supporting enterprise operations

• Collaborate with business analysts and stakeholders to formulate solution requirements

• Conduct design reviews enforce best practices and mentor junior engineers

• Troubleshoot system issues perform root cause analysis and implement corrective actions

• Support platform upgrades and migration projects for system scalability and compliance

• Develop and maintain technical documentation of case processes configurations and standards

• Monitor case system performance security and compliance proactively resolving issues

• Participate in project planning sprint ceremonies and continuous process improvement discussions

Qualifications

• Bachelors degree in Computer Science Information Technology or relevant field

• 7 years of Pega development experience especially in case management and workflow design

• Relevant Pega certifications (CSA CSSA LSA) preferred

• Industry experience in BFSI insurance or large enterprise environments supporting complex case workflows

• Proven ability to adhere to security and compliance standards in regulated industries

Professional Competencies

• Strong problem-solving and analytical capabilities for complex case workflows and processes

• Effective communication skills for stakeholder engagement and technical documentation

• Leadership qualities to guide teams and enforce coding and architectural standards

• Ability to adapt to evolving regulations standards and technology changes

• Collaborative mindset and mentorship ability to promote best practices in team environments

• Result-oriented focus on delivering reliable secure and scalable case management solutions

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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