Omnichannel Engagement Intern

Make your mark for patients

We are looking for an Omnichannel Engagement Intern to join our Program Project & Portfolio Management team based out of Oakville Ontario

About the role

The Omnichannel Engagement Intern supports the execution of seamless integrated customer experiences across UCB Canadas omnichannel ecosystem. This is a one-year contract role designed for candidates eager to gain hands-on experience in digital operations content management analytics and omnichannel execution.

Who youll work with

Working closely with Marketing Medical Operational Excellence and our global digital partners this role helps operationalize digital initiatives manage content workflows maintain digital assets/websites and contribute to the continuous optimization of customer journeys.

What youll do

• Support the delivery of omnichannel campaigns across brands ensuring timely execution and alignment with regulatory and legal requirements
• Assist in managing digital content workflows including preparing materials for Medical/Regulatory review (e.g. via Veeva) and ensuring version control and compliance
• Help coordinate localization of global digital assets templates and new capability rollouts by collaborating with global/International colleagues
• Participate in crossfunctional project meetings to track execution timelines document next steps and update internal stakeholders.
• Support the development updates and maintenance of digital assets including websites portals (HCP/Patient) and CRM-connected content
• Assist with uploading tagging and organizing assets within internal Digital Asset Management systems.
• Generate digital asset reports with strategic insights from our connected platform Google Analytics CRM systems and Salesforce Marketing Cloud to support campaign reporting and digital maturity tracking
• Assist in After-Action Reviews (AARs) by documenting insights capturing learnings and contributing to brand playbooks and best-practice guides

Interested For this role were looking for the following education experience and skills

• Bachelors Degree required Masters preferred
• Relevant pharmaceutical experience and/or co-op/internship experience is desired
• Superior organizational skills with ability to manage detailed work
• Understanding of digital media and marketing strategies
• Ability to effectively communicate across audiences and present key insights
• Proficient in Microsoft Office applications (i.e. Excel PowerPoint and Teams)
• Experience using Veeva Google Analytics Figma and Salesforce Marketing Cloud would be beneficial
• Solutions-oriented and learning mindset with the ability to work in a fast-paced and dynamic environment
• Demonstrated ability to work effectively both independently and in a cross-functional team setting
• Understanding of the Canadian healthcare regulatory environment preferred

This positions reasonably anticipated base salary range is $66.000-$86250. The actual salary offered will take into account related knowledge skills experience and location among other factors and may fall outside the expected range.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

We are committed to fostering an inclusive accessible environment where all employees and members feel valued respected and supported. We are committed to meeting the accessibility needs of persons with disabilities.

If you require an accommodation for the recruitment/interview process (e.g. alternate formats of materials accessible meeting rooms or other accommodation) please contact and we will work with you to meet your needs.

Please note that our hiring process includes the use of artificial intelligence (AI). All final hiring decisions are made by our hiring teams.