Southern NH Health Call Center Representative Per Diem

Come work at the best place to give and receive care!

Job Description:

Who We Are:
Southern New Hampshire Health has been a cornerstone of the region since 1893 delivering high-quality compassionate care close to home. Anchored by Southern New Hampshire Medical Centera 188-bed DNV-accredited hospital in downtown Nashua with a Level III-N trauma center Level II Special Care Nursery and Magnet designation for nursing excellencewe offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners our multi-specialty group spans 70 locations across southern New Hampshire and northern Massachusetts providing coordinated patient-centered care to thousands each year.

About the Job:
The Call Center Representative processes internal and external calls directs visitors and provides customer service to patients providers and staff at Southern New Hampshire Medical Center and Foundation Medical Partners. This role requires professionalism accuracy and the ability to stay calm under pressure while supporting the daily communication needs of the organization.

What Youll Do:

• Process incoming calls and transfer accurately using approved systems.

• Maintain a positive professional tone while respecting patient confidentiality.

• Manage emergencies (codes drills) according to established procedures and document as required.

• Provide accurate information directions and paging services for customers and staff.

• Follow on-call schedules and answering service protocols.

• Utilize translation and TTY phones when needed to support patient care.

• Keep up-to-date with email communications and respond appropriately.

• Participate in department meetings and support smooth shift transitions.

Who You Are:

• High school diploma or equivalent required.

• Skilled in customer service verbal/written communication and computer use.

• Ability to work in a fast-paced environment multitask and adapt to changing priorities.

• Call center switchboard or healthcare experience preferred.

• Knowledge of medical terminology preferred.

Why Youll Love Us:

• Health dental prescription and vision coverage for full-time & part-time employees

• Short-term long-term disability life & pet insurance

• Tuition reimbursement & Nursing Student Loan Paydown Program

• 403(b) Retirement savings plans

• Continuous earned time accrual & more!

Work Shift:

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation disability status veteran status or any other characteristic protected by law.