Senior Councillor Support Officer

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council their partners and community have a once-in-a-generation opportunity to shape the Citys future and ensure it is culturally socially environmentally and economically sustainable.

About the role

This position is responsible for providing high-level strategic and holistic senior support to Councillors across administrative advisory executive and project or ward-based functions for all Council-related matters.

As a senior role within Councillor Support this position brings a strategic lens to ward-based activities and Councillor engagement ensuring alignment with Councils strategic objectives Delivery Program and Operational Plan (DPOP) and good governance practices.

Due to the nature of the role flexibility for in-office attendance beyond standard Council requirements is essential with occasional out-of-hours support required for Council meetings or events.

On a daily basis you will:

• Provide high-level administrative executive and advisory support to Councillors in a complex and politically sensitive environment.
• Assist the Coordinator Councillor Support in the coordination and enhancement of Ward Workshops including agenda preparation minute-taking project tracking budget management and data analysis for actionable insights.
• Build strong and productive partnerships within Council with the local residential and business communities government bodies and local organisations to contribute to the delivery of Councils strategic outcomes.
• Manage and prioritise Councillor service requests meeting requests and constituent enquiries.
• Prepare high-quality correspondence reports and presentations for Councillors Council and Committee meetings when required.
• Manage complex and politically sensitive information with confidentiality diplomacy and tact.
• Ensure correspondence advice and actions align with Councils strategic vison relevant legislation policies and governance requirements.
• Support the Coordinator Councillor Support in advisory functions continuous improvement initiatives and the delivery of Councillor induction and professional development programs.
• Support a culture of diversity inclusion and ethical behaviour within the team and across the organisation.

About You
Ideal candidates are highly experienced professionals who thrive in a fast-paced politically complex and highly sensitive environment. You bring strong judgement strategic thinking exceptional communication skills and a collaborative coaching-based approach to working with senior stakeholders.

You will also have:

• A minimum of 5 years relevant experience in a highly politicised and/or sensitive environment.
• Demonstrated experience managing complex correspondence and issues requiring multiple inputs and stakeholder perspectives.
• Proven experience coordinating multiple complex projects with competing priorities and tight deadlines.
• Highly developed analytical research and problem-solving skills with exceptional attention to detail.
• Proven ability to build effective relationships and communicate with a wide range of stakeholders including Councillors executives staff government representatives and members of the public.
• Ability to maintain the strictest confidentiality and exercise discretion diplomacy and sound judgement.

Qualifications

• A degree level qualification in policy government business or a related discipline or demonstrated degree equivalent experience in a highly politicised environment.
• Current NSW Drivers Licence.

This is your opportunity to contribute to a dynamic and transformative global city. If youre passionate about public service and ready to make a real impact we encourage you to apply and help shape the future of our vibrant community.

Whats on offer
We are offering an attractive remuneration from $121367.67 to $133651.15 plus 12% superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

• A range of flexible work arrangements including hybrid WFH arrangements
• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Central Parramatta location (Public transport at our door discounted parking)
• Significant leave benefits (up to 12 days flexi-time 3 additional leave days at Christmas 15 days sick/personal leave 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport flu shots etc.)

Want to know more

Further information regarding the requirements of this role can be found in the attached Position Description.

Review our Values Flyer which outlines Councils core values and behaviours.

Alternatively for a confidential discussion please contactBronwyn Pullen on (02)or email

How to apply

Candidates MUST apply online. Please attach a Cover Letter addressing the how you meet the requirements on the Position Description.

Applications close 9pm Friday 1 March 2026and will not be accepted through any other medium.

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills experiences and backgrounds. We invite candidates of all ages people with disability Aboriginal and Torres Strait Islander Peoples women ADF veterans LGBTIQA and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.