Customer Service Representative
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title:
Customer Service RepresentativeJob Description
Are you looking for an opportunity to jumpstart your career in theservice industry Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aCustomer Support Advisorworking on an internationally innovative campaign.
Youll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while youll become part of a community of like-minded individuals who become friends for life.
ThisCustomer SupportAdvisor role at Concentrix is a great match if you have:
2 years customer service experience call centre AND / OR 6 months Utilities experience
Ability to type 25wpm (Essential)
Must have passed Grade 12
Ability to work rotational shifts aligned to UK business hours
Proficient in English verbal communication
Minimum B2 (English Language level Email Writing and Computer Lit)
Are self-motivated and highly responsible
What is in it for you
In this role we offer benefits that help you support your unique lifestyle:
A monthly basic salary of R7524
Fantastic Employee Assistance Programme (EAP)
The company covers medical aid for the main member
Subsidised transport
Group life cover
Access to financial well-being sessions will-writing sessions and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture
What will you do in this role
Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances which should include financial mental and physical vulnerabilities.
Be able to demonstrate good listening skills
Be able to demonstrate and show experience of being able to negotiate with customers in hardship ensuring the result is a suitable affordable repayment plan.
Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
Demonstrate a superior level of empathy whilst efficiently supporting the customer.
The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
The candidate should be able to sensitively question the customer and demonstrate they can relate to the customers circumstances.
Ready to bring your skills experience and sense of urgency to a company that values your expertise Discover why over 550000 game-changers around the globe call Concentrix their employer of choice. Together well achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each others success and well-being giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
Eligibility to work
In accordance with South African law only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the companys EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua Da Gama St Foreshore Cape TownLanguage Requirements:
Time Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
