Customer Service Associate

Job Title:

Job Description

Are you looking for an opportunity to jumpstart your career in thetravel industry Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aCustomer Service Advisorworking on an internationally innovative campaign.

You will be working on-site from our vibrant Cape Town office where creativity meets innovative technology. All the while you will become part of a community of like-minded individuals who become lifelong friends.

ThisCustomer SupportAdvisor role at Concentrix is a great match if you:

• Must have 12 months international contact centre experience (Essential)

• 12 months international contact centre experience in an airline environment (Advantageous)

• Matric

• Availability to work shifts between 07:00 and 01:00 (Essential)

• Ability to soft sell and convert a call to a reservation

• Proficient in English verbal communication

• Are self-motivated and highly responsible

What is in it for you

In this role we offer benefits that help you support your unique lifestyle:

• A monthly salary of R8400

• Incentives

• Medical aid for the main member / medical insurance for the employee and two dependents

• Pension Fund

• Subsidised transport

• Group life cover

• Fantastic Employee Assistance Programme (EAP)

• Access to financial well-being sessions will writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

What you will do in this role

• Taking ownership of high-profile escalated cases from beginning to resolution

• Manage work orders within business SLAs

• Proactively offer solutions to any issues or concerns that customers might face

• Consistently applying agreed behavioural and compliance standards

• Sharing knowledge and skills with other members of the team

• Communicating new information that is relevant to the campaign to colleagues customers and managers

• Developing and maintaining current knowledge of the campaign

• Ensuring first contact resolution at all times

• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

• Providing excellent customer experiences at all times

• Verifying and updating customer information

• Proactively offer solutions to any issues or concerns that customers might face

• Your qualifications and experience

Ready to bring your skills experience and sense of urgency to a company that values your expertise. Discover why over 550000 game-changers around the globe call Concentrix their employer of choice. Together we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each others success and well-being giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work
In accordance with South African law only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the companys EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic.

Location:

Language Requirements:

Time Type:

If you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents