Premium Service Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Premium Service Specialist
Role summary - The Premium Service Specialist team delivers endtoend support for top clients ensuring a seamless customer experience while maintaining strict compliance with industry standards.
Location
On-site
Full-time
What youll do
- Provide high quality services to VIP customers via different channels
- Responsible for end-to-end resolution efficiency of operational issues
- Work closely with sales team and understand customer profiles
- Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations
- Identify potential risks for major complaints and escalate
Who you are
- Customer centric with problem solving mindset
- Self-motivated to reach resolution proactive and willing to take ownership
- Great communication skills
- Attention to details
- 3 years proven experience in a customer facing role from international company
- Bachelors degree and English CET-4
- General knowledge of computers and Microsoft Office applications:
- Experience with fintech banking or eComs industry is a strong plus
#LI-DW1
#LI-Onsite
Required Experience:
IC
Key Skills
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
