Technical Parts Specialist (ElectricalPlumbing Knowledge a PLUS)
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Job Location:
Billerica, MA - USA
Monthly Salary:
$ 65000 - 70000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Technical Parts Specialist (Electrical/Plumbing Knowledge a PLUS)
Location: Billerica MA (100% onsite)
Salary: $65000 - $70000 Benefits
Benefits: Medical Dental Vision Disability Life Insurance 401K w/ Match PTO Sick Days
Job Type: Full-Time
Typical Hours: Monday-Friday 7:00 AM-3:30 PM (Flexible: 8:00-4:30 or 9:00-5:30)
Start Date: ASAP
Sponsorship: Not Available
Relocation Assistance: Not Available
Travel: None
Technical Parts Specialist (Electrical/Plumbing Knowledge a PLUS) Description
Our client in the medical equipment industry is seeking a Technical Parts Specialist to join their team in Billerica this role you will support service partners by identifying quoting and processing replacement parts for installed equipment. The ideal candidate brings parts-related customer service experience strong mechanical aptitude and the ability to understand how components function together. Basic electrical or plumbing terminology is helpful but not required. This role requires strong organization attention to detail and the ability to manage multiple requests in a fast-paced environment. This is an excellent opportunity to join a well-established company with a strong reputation and long-term stability.
Technical Parts Specialist (Electrical/Plumbing Knowledge a PLUS) Responsibilities
Respond to inbound phone and email inquiries related to replacement parts
Identify correct parts using serial numbers descriptions and internal systems
Prepare and deliver accurate pricing quotes and availability information
Enter process and track parts orders with a high degree of accuracy
Assist customers in clarifying part requirements when information is incomplete
Coordinate with Shipping Engineering Production and Supply Chain teams
Monitor backorders and proactively communicate lead times and order status
Follow up on open quotes pending orders and outstanding customer requests
Maintain accurate documentation and records within internal systems
Support equipment uptime through reliable and timely parts fulfillment
Technical Parts Specialist (Electrical/Plumbing Knowledge a PLUS) Qualifications
2 years of experience in parts-related customer support is required
Mechanical aptitude with the ability to understand component relationships is required
Strong communication skills via phone and email are required
Proficiency with Microsoft Office and ability to learn new systems is required
Ability to work 100% on-site in Billerica MA is required
Required Experience:
IC
Key Skills
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