Success Vertical Leader

About Addi

We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly and grow together. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.

With a state-of-the-art technology-first approach we provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.

About the Role

This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.

Whats the mission youll drive

Drive exponential GMV growth and market dominance within Addis fastest-growing vertical by leading a high-performance team of Success Managers. You will serve as the strategic lead for Addis most critical retail partnerships ensuring 100% alignment between merchant goals and Addis product suite while coaching your team to deliver world-class commercial excellence and long-term partner retention.

What you will do

• Deliver Quarter-over-Quarter GMV growth across the vertical portfolio by designing and executing Vertical Growth Playbooks resulting in the vertical hitting its annual revenue contribution targets.

• Increase Share of Wallet (SoW) by institutionalizing Monthly Business Reviews (MBRs) and deploying the Marketing Machine (PACs and Vendor Vault) across 100% of the verticals Key Accounts.

• Achieve a 100% Success Rate in Team Performance by coaching and developing 2 direct reports ensuring every team member hits their individual KPIs for merchant activation and GMV expansion.

• Secure 100% Net Revenue Retention (NRR) for Tier 1 accounts by identifying churn signals 60 days in advance and deploying Success Recovery Plans to mitigate any potential revenue leakage.

• Improve Merchant Operational Efficiency by reducing support ticket resolution time by 25% through the creation of standardized merchant training materials and optimized communication SLAs with the Operations team.

What were looking for

High-Performance Leadership & Coaching

• Sets a high bar for performance and provides consistent radical candor in feedback to accelerate the growth of the 2 direct reports.

• Shifts from doing the work to guiding the work ensuring the team can manage complex accounts autonomously without losing quality.

• Builds repeatable frameworks (playbooks) that allow the team to scale their impact across a larger number of merchants.

Strategic Commercial Acumen

• Positions Addi not just as a payment method but as a strategic solution to the merchants core business problems (e.g. conversion liquidity).

• Navigates complex organizational structures within Key Accounts to build consensus among C-level stakeholders and decision-makers.

• Constantly identifies low-hanging fruit and expansion opportunities within the existing portfolio to maximize revenue.

Extreme Ownership & Accountability

• Takes full blame for failures and full responsibility for solutions never pointing fingers at Product Tech or the merchants.

• Operates with high urgency resolving roadblocks immediately rather than waiting for instructions or consensus.

• Maintains a results-oriented focus during high-pressure seasons (e.g. Black Friday) or when facing unexpected technical challenges.

Data-Driven Decision Making

• Uses tools like Looker and Salesforce to identify hidden trends churn risks and performance gaps within the vertical.

• Bases all commercial pitches and internal resource requests on hard data and clear ROI projections.

• Regularly tracks and reports on GMV trajectories ensuring leadership has a clear and realistic view of the verticals health.

Customer-Centric Agility

• Understands the merchants operational reality and speaks their language whether its finance marketing or logistics.

• Works cross-functionally to adapt Addis offerings to meet specific vertical needs without compromising product scalability.

• Stays ahead of retail and fintech trends to ensure Addi remains the most competitive partner in the merchants ecosystem.

Prior background in:

• 4-7 years of experience in Customer Success Account Management Sales or Strategy roles.

• Proven track record managing B2B client portfolios and delivering commercial impact.

• Experience in fintech SaaS payments retail tech or e-commerce platforms is strongly preferred.

• Knowledge of digital checkout flows embedded finance or merchant onboarding is a plus.

Why join us

• Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.

• Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner

• Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.

• Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.

• Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:

• Step 1: People Interview (30 min)
  A conversation with a recruiter or hiring manager to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.

• Step 2: Initial Interview (45 min)
  A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.

• Step 3: Deep Dive Interview (30 min)
  Youll meet our VP of Sales to deepen in your strategic thinking sales and negotiation skills. Were looking for strong contributors and cultural fits so bring your questions too!

• Step 4: Case Study (60 min)
  You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 5: Co-Founder Interview
  If theres a strong match youll have a final conversation with our Founder to align on expectations cultural fit and ensure mutual excitement. From there well move quickly to an offer and discuss next steps.

We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.