Solution Customer Success Manager (Finance)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll do:

As a Solution Customer Success Manager (S-CSM) you will act as a trusted advisor to Finance executives ensuring customers realize measurable business value from SAP Finance and ERP solutions. You will drive adoption value realization retention and expansion across finance-related use cases while aligning outcomes with customer strategic priorities.

You will partner closely with CFO organizations to support financial transformation initiatives improve operational efficiency ensure compliance and accelerate time-to-value.

• Build and maintain strong executive relationships with CFOs Finance Directors Controllers and Finance Transformation leaders
• Act as a trusted advisor on finance best practices digital finance transformation and SAP Finance capabilities
• Drive adoption and consumption of SAP Finance solutions across Record-to-Report Order-to-Cash Procure-to-Pay Treasury and Financial Planning processes
• Identify risks to renewal adoption or value realization and define mitigation plans
• Lead renewal strategy and support commercial discussions to minimize churn
• Identify expansion and upsell opportunities aligned to Finance roadmaps and business outcomes
• Support account teams with value-based storytelling and finance-focused use cases
• Manage critical situations and de-escalate executive-level concerns when required
• Aligning customer success plans with SAPs Customer Value Journey framework
• Ensure governance cadence through QBRs value reviews and executive alignment sessions

What you bring:

• Strong understanding of Finance business processes including:
• Experience working with enterprise Finance stakeholders (CFO Finance VP Controllers)
• Proven ability to translate complex finance and technology topics into executive-level value discussions
• Experience with cloud-based finance solutions and enterprise ERP environments
• Strong knowledge of SaaS operating models subscription lifecycles and value realization
• Financial Close & Consolidation
• General Ledger & Accounting
• Treasury & Cash Management
• Financial Planning & Analysis (FP&A)
• Compliance Controls and Audit

Meet your team:

You will work closely with SAP MU leadership account teams industry teams and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills youll use:

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Requisition ID: 447009 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid