Solution Customer Success Manager (Finance)

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll do:

As a Solution Customer Success Manager (S-CSM) you will act as a trusted advisor to Finance executives ensuring customers realize measurable business value from SAP Finance and ERP solutions. You will drive adoption value realization retention and expansion across finance-related use cases while aligning outcomes with customer strategic priorities.

You will partner closely with CFO organizations to support financial transformation initiatives improve operational efficiency ensure compliance and accelerate time-to-value.

Build and maintain strong executive relationships with CFOs Finance Directors Controllers and Finance Transformation leaders
Act as a trusted advisor on finance best practices digital finance transformation and SAP Finance capabilities
Drive adoption and consumption of SAP Finance solutions across Record-to-Report Order-to-Cash Procure-to-Pay Treasury and Financial Planning processes
Identify risks to renewal adoption or value realization and define mitigation plans
Lead renewal strategy and support commercial discussions to minimize churn
Identify expansion and upsell opportunities aligned to Finance roadmaps and business outcomes
Support account teams with value-based storytelling and finance-focused use cases
Manage critical situations and de-escalate executive-level concerns when required
Aligning customer success plans with SAPs Customer Value Journey framework
Ensure governance cadence through QBRs value reviews and executive alignment sessions

What you bring:

Strong understanding of Finance business processes including:
Experience working with enterprise Finance stakeholders (CFO Finance VP Controllers)
Proven ability to translate complex finance and technology topics into executive-level value discussions
Experience with cloud-based finance solutions and enterprise ERP environments
Strong knowledge of SaaS operating models subscription lifecycles and value realization
Financial Close & Consolidation
General Ledger & Accounting
Treasury & Cash Management
Financial Planning & Analysis (FP&A)
Compliance Controls and Audit

Meet your team:

You will work closely with SAP MU leadership account teams industry teams and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills youll use:

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

Tech Industry & SAP General Skills

Finance KPIs and Value Measurement

Artificial Intelligence

Software-as-a-Service

Technology Innovation

SAP Cloud Suite Portfolio

RISE and GROW with SAP

Role Specific Skills

Finance Transformation Enablement

Customer Value Journey Alignment

Account Governance

Account Strategy

Customer Success Management

Customer Retention

Relationship Building & Executive Relationship Management

Technology Solution Adoption

Overcoming Objections

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447009 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid

Required Experience:

Manager

We help the world run betterAt SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a pla...