Desktop Support Specialist

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Details:

Stefanini Group is hiring!

Exciting opportunity awaits let us help you get started!

Click Apply now or you may call: / email: Deepak Tyagi () for faster processing!

Responsible for executing device lifecycle activities including migrations upgrades and user support ensuring smooth transitions and minimal disruption to business operations.

Key Responsibilities:

Perform laptop builds imaging and configuration for Windows and Mac devices.
Execute Windows OS migrations including troubleshooting during and post-migration.
Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
Assist with cloud-based application deployments and ensure compatibility during migrations.
Contact users to confirm migration details and assist with manual data transfers (e.g. mapped drives Outlook signatures).
Manage inventory and coordinate with mailroom for device logistics.
Escalate technical issues promptly and maintain accurate records in ServiceNowManagement Studio.
Leveraging Management Studio (migration tool) to provide transparency on migration progress.
Collaborate with planners and report progress or blockers during daily stand-ups.
Perform other tasks as required.

Details:

Strong technical knowledge of Windows OS migrations hardware builds and cloud technologies.
Familiarity with VDI/DaaS platforms and migration best practices.
Ability to work independently and adapt in a fast-paced environment.
Excellent communication and customer service skills.
Experience with tools like TechToolBar Citrix Director VMware vSphere and MS Teams.
Familiarity with Windows 10/11 upgrade processes VDI/DaaS strategies and cloud migration frameworks.
Proficiency in ServiceNow and workflow visualization tools.

*Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.

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Required Experience:

Details:Stefanini Group is hiring!Exciting opportunity awaits let us help you get started!Click Apply now or you may call: / email: Deepak Tyagi () for faster processing!Responsible for executing device lifecycle activities including migrations upgrades and user support ensuring smooth transitions ...

Details:

Stefanini Group is hiring!

Exciting opportunity awaits let us help you get started!

Click Apply now or you may call: / email: Deepak Tyagi () for faster processing!

Responsible for executing device lifecycle activities including migrations upgrades and user support ensuring smooth transitions and minimal disruption to business operations.

Key Responsibilities:

Perform laptop builds imaging and configuration for Windows and Mac devices.
Execute Windows OS migrations including troubleshooting during and post-migration.
Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
Assist with cloud-based application deployments and ensure compatibility during migrations.
Contact users to confirm migration details and assist with manual data transfers (e.g. mapped drives Outlook signatures).
Manage inventory and coordinate with mailroom for device logistics.
Escalate technical issues promptly and maintain accurate records in ServiceNowManagement Studio.
Leveraging Management Studio (migration tool) to provide transparency on migration progress.
Collaborate with planners and report progress or blockers during daily stand-ups.
Perform other tasks as required.

Details:

Strong technical knowledge of Windows OS migrations hardware builds and cloud technologies.
Familiarity with VDI/DaaS platforms and migration best practices.
Ability to work independently and adapt in a fast-paced environment.
Excellent communication and customer service skills.
Experience with tools like TechToolBar Citrix Director VMware vSphere and MS Teams.
Familiarity with Windows 10/11 upgrade processes VDI/DaaS strategies and cloud migration frameworks.
Proficiency in ServiceNow and workflow visualization tools.