Join our Customer Service Talent Community

Monterrey - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Just imagine bringing joy to millions of LEGO fans around the world.

Thatswhat we do every day at the LEGO Groupand we love it.

Wereexcited to be opening a new Consumer & Shopper Engagement (CSE) office inObispadoMonterrey Mexico andwerebuilding a passionate people-first Customer Service team including Customer Service Advisors and Team Leaders to support LEGO fans.

If you enjoy helping others solving problems and building meaningfulconnectionsandyoureexcited by the idea ofjoining andshapinga new team from day one thenthis is your chance tomake it real.

We offer a competitive salary and great benefits including a performance-based bonus.Youllreceive full in-person training through a comprehensive induction followed by ongoing on-the-job support.

After trainingyoullbenefitfrom our Best of Both hybrid approach with the flexibility to work from home up totwodaysper week and spend at leastthreedays in the office.

AboutourRoles

Wereseeking Team Leaders andBilingualCustomer Service Advisorstoplay a key role in supportingLEGO fansprimarily in English.

From building tips and missing bricks to order support and troubleshooting no two days are thesameand every interaction is a chance to create a positive experience.

Youllbe part of a new team inObispadoMonterrey and a global community of 700 awesome CSE colleagues working together to grow the CSE footprint shapeastrong people-first culture and help consumers around the world enjoyamazingLEGOplayexperiences.

Whyyoullbe a greatmatch.

If you can stay calm when LEGO minifigures are losing their heads wewantto hear from you.

Youllbe:

Friendly empathetic and energised by helpingothers.

Bilingual: English & Spanish (fluent written and spoken).

Comfortable working in a fast-paced collaborative environment.

Motivatedto grow your career. Whether as a consumerexpert or a people leader.

Excited to be part of a new office and grow with theteam.

Whatyoullbe doing

Supporting consumersprimarily in English.

Building strongrelationships with LEGO fans.

Solving brick-based problems using a range of digital tools and systems.

For Team Leaders:coaching supporting and developing colleagues to helptheteam succeedand grow together.

How to register your interest

If this sounds like you andyoudlove to be part of our newteam click Apply topre-register your interest.

Youllbeamong the first ones to be contactedwith the next steps during spring 2026!

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here are some of what to expect:

FamilyCareLeave We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing We want you to be your best self so youll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme

Your workplace Youll find this at the top of this advert and when you join the team well confirm this with you.

We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process please contact the HR Service Desk at 1. option #3. Please note these communication channels should be used for those having difficulty accessing our on-line channels not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

Job DescriptionJust imagine bringing joy to millions of LEGO fans around the world.Thatswhat we do every day at the LEGO Groupand we love it.Wereexcited to be opening a new Consumer & Shopper Engagement (CSE) office inObispadoMonterrey Mexico andwerebuilding a passionate people-first Customer Servic...