Manager, Access Business Operations

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Department

Job Summary

Provides enterprise-wide support for ambulatory patient access initiatives focusing on maximizing the availability of ambulatory care reducing patient wait times for care and ensuring that provider and clinical resources are optimized to meet patient needs. Oversees personnel and financial management specific to assigned operations. Leads a team responsible for designing and implementing access-related programs including provider and resource template design and scheduling workflows. Builds collaborative relationships with clinic practices the Appointment Center and IT. Drives the ambulatory access KPIs related to improving appointment volume and lead times enhancing the patient experience and maximizing the use of the Epic infrastructure to promote best practice access approaches. Analyzes and evaluates service for quality improvement including productivity strategy budget and development of performance standards.

Essential Functions:

• Access Operations
  Designs and implements patient access programs
  Tracks and optimizes key access metrics
  Articulate and execute initiatives to improve ambulatory access operations with a focus on template and capacity management
  Partner with the Appointment Center and operations staff to identify scheduling and template optimization opportunities and drive standards across the supported lines of business
  Demonstrate creative and innovative thinking and proactive problem-solving skills
  Continuously evaluate opportunities for improvement in operational workflows across the organization
  Ensure scheduling templates incorporate best practices for clinic throughput clinician workflows and patient access
  Provide the Epic application architecture design to IT for system build; partner with IT to plan for the implementation of the build; partner with clinic staff to coordinate communication testing and validation
  Facilitate governance committees and reconcile competing priorities for template modifications
  Sponsor the administrative aspects of enterprise access principles policies and standards ensuring translation of operating principles to workflows and ongoing monitoring
  Manages and sustains access policies processes and initiatives to keep programs effective and scalable
  (50%)
• Data Analytics and Reporting
  Establish team workflows quality assurance standards and performance metrics aligned with organizational objectives
  Monitor resource and provider templates and report on insights
  Monitor KPIs and forecast supply and demand partnering with clinical and administrative leaders to optimize scheduling templates in alignment with clinical effort
  Develop reports with key trends and data-driven recommendations
  (30%)
• Leadership and Management
  Lead mentor and develop team members to achieve departmental goals and maintain high-quality standards
  Build highperforming teams
  Collaborate with team and template builders to translate recommendations into system changes
  Champions a culture of accountability continuous improvement and collaborative problemsolving
  (20%)

Education:

• Bachelors Degree in Hospital Administration Business Administration Public Administration or a related field Required
• Masters Degree Preferred

Work Experience:

• 4-6 years Typically six years of professional experience in healthcare administration. Related experience in ambulatory administration project management operations management business development IT system management preferred. Required

Licenses:

• Certification in Epic Cadence or the ability to obtain certification within six months of hire.

Knowledge Skills and Abilities:

• Ability to train and develop team members
• In-depth understanding of hospital and clinical services
• Knowledge of operational management project management and improvement practices sufficient to be able to accomplish assigned objectives
• Ability to systematically gather information from a variety of sources analyze information identify implications draw appropriate conclusions generate viable alternative solutions to a question or problem and evaluate the consequences of choosing each alternative.
• Ability to interpret adapt apply and create guidelines and procedures
• Ability to present to large groups and have quality public speaking skills
• Ability to develop training and instructional material
• Knowledge of electronic health records Epic Cadence application knowledge preferred
• Ability to build partnerships with physicians and department leadership
• Proficiency in data analysis
• Exceptional communication motivation and people management skills
• Proficient in Microsoft Office Suite

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year immediate retirement plan employer contribution up to 9.5% and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands travel and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test once a conditional offer of employment has been made.

Denver Health is an integrated high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center a 555-bed acute care medical center Denvers 911 emergency medical response system 10 family health centers 19 school-based health centers Rocky Mountain Poison & Drug Safety a Public Health Institute an HMO and The Denver Health Foundation.

As Colorados primary and essential safety-net institution Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community focusing on hiring and purchasing locally as applicable serving as a pillar for community needs and caring for more than 185000 individuals and 67000 children a year.

Located near downtown Denver Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.