Associate Director Senior Manager, Health Experience (Lead)
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a passionate lead to help shape the future of health experiences for our this role you will design and enhance endtoend health journeys lead customer research support product development and drive adoption of our health services across Hong Kong. Youll collaborate with teams across the business and with external health partners to deliver simpler more engaging and meaningful health experiences.
Position Responsibilities:
Health Experience Strategy & Roadmap
- Map and optimize key health journeys (onboarding wellness and prevention provider access case management and claims) to differentiate our offerings in the market.
- Act as the voice of the customeridentify pain points and propose solutions across digital and offline touchpoints.
- Build an integrated health journey roadmap aligned to business goals (growth persistency health outcomes and costtoserve).
- Support the creation of user stories journey flows and MVP requirements.
Health Services Engagement & Performance Reporting
- Support initiatives that increase adoption and usage of health services such as healthcare provider networks wellness programs and care navigation.
- Conduct data analysis to track trends measure performance and identify improvement opportunities.
- Prepare reports and presentations to communicate key findings insights and business recommendations.
Project Management and Support
- Collaborate closely with Marketing Distribution Operations and other teams to interpret insights and define health experience requirements.
- Support project management and the change management process for launching new products and services including but not limited to preparing communication plans and managing stakeholders
- Undertake any ad hoc assignments and projects as required.
Required Qualifications:
- Bachelors degree in business marketing healthcare health product development related field.
- 510 years experience in customer experience journey design product development service design or health insurance.
- Knowledge of Hong Kongs Group or individual health insurance market is a plus.
- Ability to interpret insights from Marketing Distribution Operations and service data to inform experience requirements.
- Ability to communicate complex ideas clearly and influence stakeholders.
- Experience leading cross-functional workstreams to deliver successful project outcomes.
- Comfortable with data interpretation digital tools and agile ways of working.
- Curious adaptable and passionate about improving health experiences.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Director
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
