Management Associate
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Find Your Shangri-La in Shangri-La.
Headquartered in Hong Kong SAR Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties wellness and lifestyle facilities.
Today the Group owns operates and manages 100 hotels under our family of five brands: Shangri-La Hotels & Resorts Shangri-La Signatures Kerry Hotels JEN by Shangri-La and Traders.
Luxury 5-Star Hotel in Hong Kong Island Shangri-La
About the Role
As a Management Associate you will gain comprehensive exposure across Hotel Operational Departments empowering you with hands-on experience and professional growth opportunities.
Key Responsibilities
Deliver Exceptional Guest Service: Provide personalized high-quality service to all guests focusing on emerging markets such as Mainland China India and the Middle East while also ensuring smooth integration with daily hotel operations.
Cultural Sensitivity: Apply a deep understanding of diverse cultural backgrounds and business practices to enhance guest experiences seamlessly integrating cultural awareness into everyday hotel operations.
Collaborate with Teams: Work closely with hotel departments to deliver tailored experiences for guests from emerging markets ensuring that these efforts align with the hotels daily operational standards.
Market Insights: Utilize knowledge of emerging markets to inform service offerings and operational strategies ensuring that the hotel can efficiently cater to guests from various regions.
Event Coordination: Plan and support events for corporate clients and guests from these emerging markets coordinating seamlessly with hotel operations to ensure smooth execution.
Problem-Solving: Address and resolve any concerns from guests across different markets working closely with hotel operations to ensure a seamless and enjoyable experience for all.
About You
- Higher Diploma or Degree in Hospitality Management Cultural Studies Business Administration or other related disciplines.
- Prior exposure to delivering the luxury service to guests from diverse region is definitely an advantage preferably in luxury hospitality
- Strong understanding of diverse cultural practices and business etiquette with the ability to adapt different cultural contexts.
- Familiarity with hotel operations and the ability to integrate cultural insights into daily hotel operations
- Ability to address and resolve issues efficiently ensuring a smooth experience to guests from various markets
- Proactive attention to details and guest-oriented team player.
- Good command of spoken and written English and Chinese other language skills are a plus
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Required Experience:
IC
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
Book direct for offers and packages at the best rate guaranteed. Join Shangri-La Circle to enjoy exclusive member rates with more flexibility and privileges.
