IT Specialist
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
In LPP Greece we are currently looking foran IT Opening Coordinator Specialist based in Athens
ABOUT US
LPP S.A. is one of the largest fashion companies in Central and Eastern Europe. The company has been operating steadily in Poland and abroad for more than 26 years successfully meeting market demands in the field of clothing.
LPP S.A. manages 5 fashion brands: Reserved Cropp House Mohito and Sinsay each of which addresses a different audience.
The company lists over 2.800 stores in its network and additionally has online stores for each of its Brands. It has presence in 41 countries.
We are ambitious which means that we are constantly looking for new challenges and striving to improve.
Our biggest strength is our team which today consists of more than 50.000 talented people in its offices and stores. Their passion motivates us to still have the energy and courage to reach for more.
JOB ROLE:
On this position you will be a part of Helpdesk Opening Team which is dedicated part of Services Desk team to open new stores. We coordinate that process for all countries by constant communication with external partners. Team now contains 20 people from 10 countries. Part of responsibilities for that role is to coordinate process of ordering and shipments of hardware for new stores and Internet lines.
MAIN ACTIVITIES:
- Provide IT installations and support across multiple locations in country remotely accordingly to planned and on-going events. Active participation at every stage of store opening/closing is the main responsibility for this position.
- Being an active part of international team of IT specialist to support store opening process for full LPP capital group. (members are from 10 countries)
- Cooperate with HW/SW suppliers and other IT partners including ISP companies.
- Manage communication between IT Opening Group and store opening Coordinators.
- Undertake day to day ServiceDesk operations ensuring that incidents service requests and project works are effectively supported.
- To install pre-defined computer images onto desktop and laptop computers and install or re-install applications onto PCs in line with current installation procedures.
- Work with ServiceDesk where required including ticket solving and replying to service requests. This means remote support for countries from LPP Group.
- To manage hardware repair through the customer defined warranty routes.
- Escalate to Leader and local Operations Manager any issues that will not meet the respective service/project delivery targets or cannot be resolved with given procedure or best practices.
- Monitoring basic hardware break-fix services.
- Preparing user manuals instructions documentation and training as required.
- Ensuring compliance with internal regulations and instructions of superiors.
Requirements
- Bachelors degree in Computer Science Software Engineering or related field.
- An interest in technical solutions and previous IT experience is a must (at least 2 years).
- Proven customer service skills and experience in dealing with IT 3rd parties.
- Very Good knowledge of English Language (both written and spoken) and excellent communication skills.
- knowledge of other language of Central/Eastern Europe would be additional bonus.
- Good organizer priority driven and able to multi task to meet service priorities.
- Basic understanding of retail sales business.
- Please note a driving license is required for this role.
- Business trips foreign and abroad if needed.
- Certificate or skills based of ITIL 3 foundation would be additional bonus
Technical:
- Windows 10/11 configuration
- Knowledge about networks (LAN WAN VPN)
- Active directory experience
- Android office 365 Jira / Confluence (user level)
- Hardware configuration skills
- SCCM
Benefits
The Company Offers:
Competitive salary package.
Annual bonus grant by the target setting related to the companys profitability.
Private health insurance.
Discounts for purchases at LPP stores in Greece and online.
Provision of mobile phone and laptop.
Continuous training and education.
Prospects for growth and development within the company.
Pleasant working environment.
Η LPP GREECE που εδρεύει στην Αθήνα στην οδό Άγγελου Πυρρή 5 & Ευήνου ως Υπεύθυνος Επεξεργασίας επεξεργάζεται τα προσωπικά σας δεδομένα αποκλειστικά στο μέτρο που απαιτείται κατά την διαδικασία συνέντευξης και ενδεχόμενης πρόσληψης και έχει λάβει όλα τα κατάλληλα τεχνικά και οργανωτικά μέτρα για την προστασία των προσωπικών δεδομένων σας σύμφωνα με την ισχύουσα ελληνική νομοθεσία και τις διατάξεις του Γενικού Κανονισμού Προστασίας Προσωπικών Δεδομένων (ΕΕ) 2016/679. Τα δεδομένα που γνωστοποιείτε στην LPP GREECE μέσω της αίτησης σας θα διατηρούνται για τυχόν μελλοντική χρήση για χρονικό διάστημα έξι μηνών από τη λήψη τους προς αξιοποίηση μελλοντικής πρόσληψης. Για την εκπλήρωση των ανωτέρω αναφερομένων σκοπών επεξεργασίας των προσωπικών σας δεδομένων η LPP GREECE δύναται να γνωστοποιεί ή να διαβιβάζει προσωπικά δεδομένα που μας έχετε δώσει σε θυγατρικές ή συνδεδεμένες με την LPP GREECE εταιρείες. Μπορείτε ανά πάσα στιγμή με αίτημα σας στην LPP GREECE να ασκήσετε τα δικαιώματα που προβλέπει ο Κανονισμός συμπεριλαμβανομένου του δικαιώματος ενημέρωσης και πρόσβασης διόρθωσης διαγραφής περιορισμού της επεξεργασίας φορητότητας και του δικαιώματος αντίρρησης ως προς την επεξεργασία μέσω email στη διεύθυνση αλλά και να απευθυνθείτε στην Αρχή Προστασίας Προσωπικών Δεδομένων ().
Required Experience:
IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
