Customer Support Specialist — Thessaloniki

Thessaloníki - Greece

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time Remote Fixed-term contract (8 months) Relocation support Immediate start

An international customer experience provider is looking for a German-speaking Customer Support Specialist to support one of the worlds leading online travel this role you will assist customers with travel-related inquiries including reservations payments and complaints while delivering a high-quality service experience in both German and English.

Working Schedule

Rotating shifts Monday to Friday (occasional weekends);
Working hours between 08:00 and 00:00;

Salary & Benefits

Base salary: 1300 gross/month;
Productivity bonus: up to 10% of gross salary;
Meal allowance: up to 100 / month (Edenred Ticket Restaurant);
Relocation support provided;
Paid 3-week training (in English);

Employment Conditions

Fixed-term contract (8 months);
Fully remote work model;
Paid training period;
Work during public holidays may be required;

Requirements

Native or C1-level German;
English B2 or higher;
Strong written communication skills;
Good PC skills (Windows troubleshooting shortcuts);
Ability to multitask and manage multiple systems;
Previous experience in customer support or hospitality is a plus;

Responsibilities

Handle customer inquiries via phone email and chat;
Assist with reservations cancellations and modifications;
Support payment issues refunds and complaints resolution;
Provide assistance with account-related and review inquiries;
Deliver accurate information about services and properties;
Ensure high customer satisfaction through professional and empathetic communication;

Interested
Apply by sending your CV to:
Or submit your application directly under the job description.

Full-time Remote Fixed-term contract (8 months) Relocation support Immediate start An international customer experience provider is looking for a German-speaking Customer Support Specialist to support one of the worlds leading online travel this role you will assist customers with travel-relate...