Business Services Representative

Ann Arbor, MI - USA

Hourly Salary: $ 20 - 27

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Business Services Representative
Location: Michigan Works! Southeast - Ann Arbor MI
Reports to: Business Services Manager
Supervises: N/A
FLSA Status: Full-time Non-exempt

Come Join Our Team!
At Michigan Works! Southeast we are the front lines of workforce development meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale Jackson Lenawee Livingston and Washtenaw counties we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections we empower individuals to build a brighter future and support businesses in achieving their goals.

If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce we invite you to join us. Together we can create pathways to success for both career seekers and employers.

Job Summary
The Business Services Representative (BSR) develops establishes and maintains working relationships with businesses and related workforce partners in their assigned community. The (BSR) assists businesses to build a skilled workforce by actively engaging with them to meet their comprehensive employment demands including assisting with talent recruitment workforce assessments new business support staff training/development retention layoff aversion and other support services. Actively seeks out new business partnerships in their assigned community and expands the presence/availability of MWSE business services. Works collaboratively with Service Center team to connect the local labor pool with available employment opportunities.

Essential Duties and Responsibilities

Serves as primary county liaison for MWSE Business Services
Proactively seeks out and builds new business partnerships that support the goals and outcomes of MWSE
Partners with MWSE Service Center Manager and Career Services to provide high quality services that achieve program goals and benchmarks including connecting career seekers with hiring businesses and coordinating grant services
Promotes and administers all available workforce tools to employers such as On the Job Training (OJT) Incumbent Worker Training (IWT) Going Pro Training Fund (GPTF) US DOL Apprenticeship programs and other related specialty grants.
Responsible for following all grant procedures and processes that are applicable to business services ensuring compliance with grant requirements
Engages in active communication with Program Administrator to problem solve invoicing challenges data reporting needs and grant outcome information
Conducts regular retention visits with existing business partners; meets with and follows up with businesses to discuss training progress goals organization challenges and identify solutions
Analyzes business demands/needs performs workforce assessments and develops an tailored action plan to support and service business(s)
Leverages partnerships and resources to maximize and meet business demand
Assists Program Administrators in the facilitation and development of registered apprenticeship programs
Assists businesses with the attraction vetting hiring retention of workforce talent job descriptions resume sorting and other HR/Employment services
Monitors and evaluates available labor pool connecting employer with career seekers for employment opportunity
Records and maintains business information and service activity in required database system
Plans coordinates hosts and supports job fair/hiring and Employer of the Day events
Assists with Rapid Response to layoffs and closures
Works collaboratively with Workforce Education Services department on shared initiatives
Presents on business services and other workforce issues to business associations community partners and other organizations either by invitation or at community outreach/talent recruitment events
Regular travel required throughout Michigan Works! Southeast five county region as well as other locations in the state as necessary
Handles stress appropriately and interacts well with others
Regular in-person on site attendance
Other duties as assigned

Qualifications Review
All agency team members are expected to be technically competent and committed to continuous development of their skills. The following skills knowledge and education or certifications are specifically required for this position:

Associates degree or equivalent directly related experience plus 2 years experience in business services or closely related field; bachelors degree preferred
Business Solutions Professional certification preferred (if not expected to complete within 12 months)
Experience working with federal and state regulations with respect to workforce development employment and training programs and/or career and technical education programs
Knowledge and experience in operation of state and/or federal workforce activities
Experience working with boards councils chambers Industry collaborations committees and other public decision-making bodies
Knowledge of the local community (or willingness to gain this information)
Experience working in/with workforce development community public and non-profit organizations

Compensation:$20.81 to $27.76 per hour.

Benefits Offered:
At Michigan Works! Southeast we are committed to supporting our employees well-being and professional growth. We offer a comprehensive benefits package that includes:

Medical Dental and Vision Insurance
Pay in Lieu of Health Insurance
Short- and Long-Term Disability
Retirement Benefit with a 4% Employer Match
Generous Paid Time Off
Paid Holidays
Employee Assistant Program

Application Process:
Apply online at the Michigan Works! Southeast website regarding the application process may be directed to

Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin marital status veteran status political affiliation or belief physical or mental disability genetic information age sexual orientation gender identity height weight or any other legally protected status in accordance with applicable federal state and local laws.

Required Experience:

Unclear Seniority

Serves as primary county liaison for MWSE Business Services
Proactively seeks out and builds new business partnerships that support the goals and outcomes of MWSE
Partners with MWSE Service Center Manager and Career Services to provide high quality services that achieve program goals and benchmarks including connecting career seekers with hiring businesses and coordinating grant services
Promotes and administers all available workforce tools to employers such as On the Job Training (OJT) Incumbent Worker Training (IWT) Going Pro Training Fund (GPTF) US DOL Apprenticeship programs and other related specialty grants.
Responsible for following all grant procedures and processes that are applicable to business services ensuring compliance with grant requirements
Engages in active communication with Program Administrator to problem solve invoicing challenges data reporting needs and grant outcome information
Conducts regular retention visits with existing business partners; meets with and follows up with businesses to discuss training progress goals organization challenges and identify solutions
Analyzes business demands/needs performs workforce assessments and develops an tailored action plan to support and service business(s)
Leverages partnerships and resources to maximize and meet business demand
Assists Program Administrators in the facilitation and development of registered apprenticeship programs
Assists businesses with the attraction vetting hiring retention of workforce talent job descriptions resume sorting and other HR/Employment services
Monitors and evaluates available labor pool connecting employer with career seekers for employment opportunity
Records and maintains business information and service activity in required database system
Plans coordinates hosts and supports job fair/hiring and Employer of the Day events
Assists with Rapid Response to layoffs and closures
Works collaboratively with Workforce Education Services department on shared initiatives
Presents on business services and other workforce issues to business associations community partners and other organizations either by invitation or at community outreach/talent recruitment events
Regular travel required throughout Michigan Works! Southeast five county region as well as other locations in the state as necessary
Handles stress appropriately and interacts well with others
Regular in-person on site attendance
Other duties as assigned

Associates degree or equivalent directly related experience plus 2 years experience in business services or closely related field; bachelors degree preferred
Business Solutions Professional certification preferred (if not expected to complete within 12 months)
Experience working with federal and state regulations with respect to workforce development employment and training programs and/or career and technical education programs
Knowledge and experience in operation of state and/or federal workforce activities
Experience working with boards councils chambers Industry collaborations committees and other public decision-making bodies
Knowledge of the local community (or willingness to gain this information)
Experience working in/with workforce development community public and non-profit organizations