Outreach Specialist
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Job Location:
Oakdale, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Bilingual Client Service Representative Outreach (Full-Time Temporary)
Pay Rate:$20.00/hour
Schedule: MondayFriday 8:00 AM5:00 PM PST
Location: Field/Office (Driving Required)
Position Type: Full Time Temporary (3 months)
Position Overview
We are seeking a dedicated Client Service Representative Outreach to support beneficiaries through in-person outreach education and enrollment assistance for the CA HCO program. This role requires frequent travel to community sites. A personal vehicle valid CA drivers license and auto insurance are required. Mileage is reimbursed from the assigned home base to designated sites.
Key Responsibilities
- Conduct face-to-face outreach and provide enrollment broker services to beneficiaries in both group and individual settings.
- Present Managed Care options and assist beneficiaries in understanding and utilizing their healthcare plans.
- Support participants with enrollment and disenrollment processes.
- Provide assistance to Enrollment Service Representatives and support management with training new staff.
- Build and maintain positive working relationships with county staff community groups and HCO clients.
- Conduct ongoing training sessions for county staff on the HCO program.
- Perform accurate data entry for enrollment/disenrollment transactions.
- Transmit required data to central operations in compliance with program procedures.
- Assist beneficiaries with medical exemption and waiver inquiries and provide status updates.
- Document daily activities in the CRM system.
- Review internal knowledge base content and suggest improvements.
- Follow established procedures maintain attention to detail and meet minimum performance standards.
- Communicate compliance issues or quality concerns promptly to management.
- Make recommendations to improve workflow and service efficiency.
- Support field operations across any assigned office as needed.
- Attend community events and health fairs to promote program awareness.
- Complete other tasks as assigned by management.
Additional Outreach & Customer Engagement Duties
- Build effective relationships with customers and monitor progress toward program goals.
- Conduct regular follow-ups to ensure needs are met and resolve questions or concerns.
- Facilitate workshops or training sessions for program participants.
- Guide customers through multiple phases of the application and benefit-award process.
- Help customers access supportive services such as education transportation medical resources childcare and more.
- Maintain accurate and timely case notes for all customer interactions.
- Collaborate with team members to solve participant issues and share outreach updates with project staff.
- Communication identified barriers that may hinder customer engagement.
Essential Physical & Mental Requirements
- Ability to remain in a stationary position for extended periods.
- Ability to occasionally lift or move items up to 25 lbs.
Work Environment
- Primary work performed in an office setting; travel required site coverage and community events.
Education Experience & Additional Requirements
Required:
- High School diploma GED or equivalent.
- Knowledge of the local community.
- Computer literacy including MS Office (Excel Word PowerPoint).
- Ability to learn new software quickly.
- Typing speed of 20 WPM.
- Valid CA drivers license auto insurance and reliable personal vehicle.
- Strong organizational interpersonal written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced deadline-driven environment.
- Ability to travel throughout assigned counties.
- Spanish Fluency in threshold languages (speaking reading and writing).
Preferred:
- Six months of human services experience or related public-facing work.
- Experience in presentations teaching marketing community outreach public relations or similar roles.
- Experience working with low-income and diverse populations.
- Ability to present information clearly interactively and in a culturally competent manner.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
