Manager of Administration, Education Programs

Manager of Administration Education Programs (Full Time Exempt)

The Country Music Hall of Fame and Museum has an opening for a full-time exempt Manager of Administration Education Programs position in the Education Department.

Company Overview: Located in the heart of downtown Nashville the Country Music Hall of Fame and Museum documents and interprets the history of country musica musical genre and culture central to the identity of the city the state and the nation. Accredited by the American Alliance of Museums the Museum proudly combines subject expertise ambitious research and preservation of an unparalleled collection with expressions of creativity in music art and history. The Museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs publications and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics from country classics to contemporary and emerging artists in the American Currents: State of the Music exhibit. The Museum owns Hatch Show Print a letterpress print shop opened in 1879 and it operates Historic RCA Studio B where Elvis Presley and many others recorded.

What We Offer for Full-Time Staff:

• Medical Dental Vision Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (13) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself Family and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo Dollywood Theme & Water Parks National Museum of African American Music tours at The Opry and The Ryman Auditorium and more)
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

Departmental Overview: Charged with the mission of educating varied audiences about country music the Education Department develops programs and resources that illuminate the stories themes and music explored in the Museums galleries. Traditionally serving over 120000 people per year through 2000 programs the Education Department supports students of all ages from school groups and families who engage in hands-on learning activities to general Museum guests who experience performance presentations during their visit. A creative and curious team Education staff is composed of museum professionals and both traditional and nontraditional educatorsincluding classroom teachers visual artists historians museum educators and professional musicians. Country Music Hall of Fame and Museum Education staff share a passion for country music popular culture and lifelong learning and they regularly collaborate to develop and implement dynamic educational offerings commensurate with one of the most-visited history museums in America.

Position Overview: The Country Music Hall of Fame and Museum seeks a highly organized individual with strong written verbal customer service and technological skills to provide essential administrative support for the Museums school and education programs. This position will oversee team accounting practices and procedures internal and external school program communications and administrative tasks for the department. Specific to school programs this position manages program scheduling and internal logistics for over 900 school programs serving over 35000 participants per year. Additionally this high-capacity individual will coordinate and oversee on-boarding and contracting for all education programs. This position will also provide support as needed throughout the Education Department to ensure the continued success growth and impact of programming in the Taylor Swift Education Center.

Specific Job Duties:

• Manage and execute on-boarding and payment documents for contracted performing and teaching artists according to the Museums accounting practices and procedures.
• Oversee Education Department administrative tasks including inputting expense reports and purchase orders according to the Museums accounting practices and procedures.
• Oversee Education Departments expense logs and budget tracking according to the Museums accounting practices and procedures.
• Manage contacts record keeping and ticketing in Tessitura leading and delegating CRM database entry throughout the Education Department.
• Together with the Senior Director of Education and Community Engagement manage financial reconciliation of monthly expenses and revenue.
• Together with the Senior Director of Education and Community Engagement manage monthly attendance reconciliation of all Education programs including synchronous and asynchronous participation.
• Oversee school program inquiries and scheduling including fielding and answering questions from educators booking confirmed programs in all internal systems and managing internal capacity.
• Coordinate with Hatch Show Print and Group Sales for space staffing and logistic details in tandem with education relevant programming.
• Administer confirmation communications including sending confirmation and arrival materials to educators reconfirming reservations and participant numbers prior to program date and collecting payment in advance or day of visit.
• Oversee internal logistics and communications on behalf of the school programs team including reserving rooms drafting internal communications tools scheduling catering and attending weekly/bi-weekly meetings that pertain to building activity.
• Manage school programs evaluation efforts including requesting evaluation participation sending evaluations managing quarterly evaluation stewardship/prize distribution for participating educators
• Execute electronic and physical agreements for volunteer programs
• Coordinate and maintain room reservations for school-based educational programming through EMS the Museums event management system.
• Coordinate weekly bus parking with Metro Public Works and share permits with teachers.
• Oversee internal and external logistics for Homeschool Day programming including coordinating reservations and communication with homeschools as well as managing internal logistics and resource scheduling.
• Assist with trainings for educators and volunteers who support school programs including organizing internal and external logistics scheduling catering and facilitating training material preparation.
• Assist with school programs marketing including overseeing mailings managing email lists and updating school programs areas of to ensure information is up to date and functioning properly.
• Manage applications and logistics for ticketing and transportation subsidy programs including the Museums Arts Access fund and Tennessee Arts Commissions Student Ticket Subsidy grant program.
• Assist with budget planning and program projections.
• Represent the Department at school fairs and events including preparing designing and assembling appropriate activities and materials.
• Provide logistics support in the Taylor Swift Education Center including set up tear down and signage.
• Support the school programs team and larger Education Department including leading student groups through the galleries as requested.
• Work interdepartmentally to support the Education Department with annual goals.

Minimum Requirements:

• Associate or bachelors degree in education humanities English music museum studies or related field
• A minimum of 3 year work history in a museum school or similar educational or non-profit environment.
• Demonstrated knowledge of databases.
• Strong organizational and time management skills with high attention to detail.
• Previous experience in a customer service role.

Preferred Qualifications:

• Experience with Tessitura database and Tableau.
• Familiarity with business operations tools for accounting and contracting.
• Passion for and knowledge of country music.
• Proficient in a second language preferably Spanish.

Key Qualifications (Knowledge Skills & Abilities):

• Strong project planning time-management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to work with accuracy and close attention to detail.
• Experience and passion for children and interest in their learning and development.

Conditions of Employment:

• Willingness to work occasional evenings and weekends.
• Ability to lift 25 lbs.

Notes to Applicant:

The Country Music Hall of Fame and Museum is an equal opportunity employer. We respect the varied attributes characteristics and perspectives that make each person unique. The museum promotes an environment of respect communication and understanding while actively providing opportunities for all employees of all backgrounds the skills experience and information necessary to succeed. The museum does not discriminate in employment on the basis of race color religion sex (including pregnancy childbirth and related medical conditions) national origin political affiliation gender identity sexual orientation disability genetic information or characteristics age membership in an employee organization military or veteran status or other non-merit factor. The Country Music Hall of Fame and Museum does not tolerate discrimination or harassment based on any of these characteristics.

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification including federally mandated E-Verify processes as required for position.

Due to the high volume of applications received for this position hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application.

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: Experience:

Manager