Workplace Support Engineer
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Workplace Support EngineerKEY EXPECTED ACHIEVEMENTSIncident Management: Urgency identification and priority validation are done technical and functional analysis is provided solutions are delivered to users potential workarounds are communicated incident status is updated to Request handling: Standard requests are taken into account processing is carried out or forwarded to the relevant contributor status updates are provided to users and requests are continued until Management: Participation in the change management processProblem Management: Participation in the analysis of root causes of incidentsMonitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized alerts are taken into account and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and Improvement: Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the Management: Lessons learned from activities are ensured to be documented and Level Management: the performance management system is understood and alerts on cases of issues are set.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Les pneus MICHELIN et services adaptés à votre mobilité. Trouvez le bon pneu pour votre véhicule, les conseils de nos experts, et les revendeurs en France
