Customer Service Representative
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Job Location:
Piscataway, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role and Responsibilities:
Serve as the primary point of contact for customer inquiries (order status product availability shipping returns and documentation).
Process and manage sales orders end-to-end (entry acknowledgements changes cancellations) with accuracy and urgency.
Coordinate with internal teams (Sales Contracts/Pricing Supply Chain/Planning Logistics Finance) to resolve issues and ensure timely fulfillment.
Track backorders allocations shortages and shipment updates; proactively communicate changes and solutions to customers.
Investigate and resolve order discrepancies chargebacks/short pays invoice questions and customer complaints by gathering details and driving closure.
Maintain accurate customer/order data in internal systems; document actions and follow-ups.
Support reporting needs (order trends recurring issues) and help identify opportunities to improve processes and customer experience.
Other duties as assigned.
Qualifications and Education Requirements:
Bachelors degree preferred (or comparable work experience).
15 years of experience in customer service/order management ideally in pharmaceuticals healthcare manufacturing or distribution (generic pharma experience is a plus).
Strong communication skills (phone/email) with the ability to solve customer issues professionally and efficiently.
Detail-oriented organized and able to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office (especially Excel); comfortable learning new systems (ERP/CRM experience is a plus).
Team-oriented dependable and customer-focused.
Additional Notes:
U.S. citizenship or permanent authorization to work in the U.S. is mandatory.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Niche executive search firm with 30+ years specializing in executive search and staffing in Medical Device, Biotech, Pharma, and Diagnostics. Jacobs Management Group is a WBENC certified retained and contingent search firm with 30+ years of industry success and a national network.
