Customer Service Representative

Shakopee, MN - USA

Yearly Salary: $ 53000 - 62000

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

In our always on world we believe its essential to have a genuine connection with the work you do.

The Customer Service Representative is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products capabilities as well as CRM processes and procedures. Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include but is not limited to order input order scheduling expediting tracking finding and coordinating alternative materials as necessary and in general any aspect of meeting customers needs

This is an onsite role in Claremont NC or Shakopee MN requiring all 5 days in the office each week.

How Youll Help Us Connect the World

Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary.
Monitor programs and procedures to ensure on-time delivery to meet customer expectations while maintaining in-depth knowledge of the Companys systems and processes and participating in the development of same.
Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.
Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.
Assist in resolving customer disputes by preparing or assembling supporting documentation.
Develop knowledge of Cable Exchange and relevant CommScope products and their functionality and utilize such knowledge to service internal and external customers business partners and sales organizations.
Provide customers with product literature and documentation when necessary or appropriate.
Report and manage daily sales/production reports and metrics.
Perform various functions involving order management such as handling inbound/outbound calls to and from customers business partners and sales organizations regarding order entry order confirmations order acknowledgments order change notifications and website inquiries among other incidental tasks and duties.
Provide support and backup assistance to peers.
Communicate with the Sales and Planning organization to anticipate projects completion timetables and potential scheduling issues.
Set customer expectations and priorities for the supply chain (not just expedites)
Identify opportunities to improve efficiency and enhance customer satisfaction and appreciation
Perform other duties assigned and unassigned that are required by the needs of the business.
Participate in ongoing product process and business skills training.
Develop and maintain constructive and cooperative working relationships with customers prospects colleagues and supervisors and maintain them over time.
Support and participate in overall business development activities of the company.
Develop update and improve communication methods and tools.

Required Qualifications for Consideration:

Three or more years of customers service or sales support experience
Experience in Microsoft Programs (outlook Excel word etc.).

You Will Excite Us If You Have:

Experience with SAP or Sage
Familiar with copper and fiberglass
Experience working in a fast-paced Environment.
Positive Attitude

Our salary ranges consider a wide variety of factors including but not limited to benchmarking by independent third-party consultants skill sets years of experience training education geography and other business needs. Depending on experience the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. The expected salary range for this position is $53000-$62000 annually.

The candidate will be rewarded with a comprehensive benefits package including medical dental and vision plans life and accidental death insurance a 401(k) plan and participation in the Companys Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year two weeks of paid vacation (prorated based on start date) as well as other leave options.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting Experience:

Unclear Seniority

In our always on world we believe its essential to have a genuine connection with the work you do.The Customer Service Representative is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products capab...

In our always on world we believe its essential to have a genuine connection with the work you do.

This is an onsite role in Claremont NC or Shakopee MN requiring all 5 days in the office each week.

How Youll Help Us Connect the World

Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary.
Monitor programs and procedures to ensure on-time delivery to meet customer expectations while maintaining in-depth knowledge of the Companys systems and processes and participating in the development of same.
Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.
Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.
Assist in resolving customer disputes by preparing or assembling supporting documentation.
Develop knowledge of Cable Exchange and relevant CommScope products and their functionality and utilize such knowledge to service internal and external customers business partners and sales organizations.
Provide customers with product literature and documentation when necessary or appropriate.
Report and manage daily sales/production reports and metrics.
Perform various functions involving order management such as handling inbound/outbound calls to and from customers business partners and sales organizations regarding order entry order confirmations order acknowledgments order change notifications and website inquiries among other incidental tasks and duties.
Provide support and backup assistance to peers.
Communicate with the Sales and Planning organization to anticipate projects completion timetables and potential scheduling issues.
Set customer expectations and priorities for the supply chain (not just expedites)
Identify opportunities to improve efficiency and enhance customer satisfaction and appreciation
Perform other duties assigned and unassigned that are required by the needs of the business.
Participate in ongoing product process and business skills training.
Develop and maintain constructive and cooperative working relationships with customers prospects colleagues and supervisors and maintain them over time.
Support and participate in overall business development activities of the company.
Develop update and improve communication methods and tools.