Operations Training Manager, Front Office

Alpharetta, GA - USA

Monthly Salary: $ 80000 - 90000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Hotel :

Atrium Hospitality LP

12735 Morris Road Ext

Alpharetta GA 30004

Full time

Compensation Range : $80000- $90000

Compensation is determined based on a variety of factors including experience skills qualifications and the specific location of the role. Actual pay may differ depending on these factors.

Whats in it for you

The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.

Career Growth & Learning 40% of our management hires are internal promotions!
Invest in Your Future 401(k) plan with company match.
Comprehensive Health Coverage Medical dental and vision insurance options.
Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
Purpose & Impact Make a difference through Atriums community service and volunteer programs.

Job Description

What You Will Do:

Design and deliver hands-on training to Front Desk teams focusing on guest service check-in/check-out and operational excellence.
Act as a brand ambassador ensuring associates bring our values and guest experience standards to life.
Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively.
Use guest feedback and online reputation data to fine-tune training programs for maximum impact.
Collaborate with HR and department leaders to onboard and develop new front desk associates across properties.

What We Are Looking For:

100% travel availability Youll be on the move as needed providing face-to-face support to hotel teams across the country.
3 years of Front Desk and leadership experience Youve been on the front lines and know what excellence looks like.
Experience with Hilton and Marriott brands preferred It helps you adapt to varied property needs and expectations.
Comfort with Microsoft Office tools For building training and tracking performance.
A flexible people-first mindset Youre energized by coaching others and turning service standards into reality.

What Atrium Leadership Looks Like:

Accountable Achiever: You take ownership and deliver results.
Agile Thinker: You adapt quickly to changing circumstances.
Talent Curator: You attract develop and retain top talent.
Transparent Leader: You communicate openly and honestly.
Leading with SPIRIT: You embody our core values of Service Perseverance Inclusion Respect Innovation and Teamwork.

Why Atrium

Hear it from Hollie: Atrium empowers me to lead with confidence fostering a team that lives our core values every day. The support training and peer connections push me to be more than just an average leader. With valuable resources like the Learning Loop and

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.

Notice of candidate Privacy Rights:

Required Experience:

Manager

Hotel :Atrium Hospitality LP12735 Morris Road ExtAlpharetta GA 30004Full timeCompensation Range : $80000- $90000Compensation is determined based on a variety of factors including experience skills qualifications and the specific location of the role. Actual pay may differ depending on these factors....