HVAC Customer Support Coordinator

THIS POSITION WILL BE ONSITE IN HOUSTON TX

Be part of the future!

We are one team dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

Under general supervision from the Branch Service Manager. Partners effectively with Service Managers and Customer Resource Coordinator to support a successful service business. Actively participates in accounts receivable activities such as collections and new customer authorizations. Participates in inventory management. Provides administrative day-to-day support in the service operational areas.

How you will do it

Duties are assigned at local level and will include some of the below:

• Answers any customer inquiries and resolves or escalates customer issues as appropriate.

• Research and follow up on action items assigned.

• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable profitable service growth through efficient execution of the work sold.

• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.

• Runs query reports researches and reconciles unaligned costs such as labor hours material purchases expenses and other service-related transactions.

• Reconciliation of accounts payable exceptions as necessary.

• Research resolves or escalates accounts receivable disputes as outlined in the escalation process.

• Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.

• Determines appropriate actions for timely resolution. If needed will interact with Customer to resolve receivable issues.

• Proactively contacting customers ensures customer satisfaction and a commitment to pay.

• Updates and retains customer account information related to special billing conditions tax status invoice approval contracts billing addresses and special billing rates up to date.

• Support inventory control process including updating equipment asset transactions.

• Receive and ship materials.

• Participates in Truck Based Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.

• Maintain branch wide list and send out on-call reminders.

• Monitor customer branch satisfaction program.

• Work with CRC to Schedule Van Inspections.

• Parts ordering and purchasing order creation.

• Process RMA (Return Material Authorizations)

• Initiate and process subcontract agreements.

• Various report tracking (vibration oil and refrigerant).

• Maintain customer bill to account information.

• Request and send out COI (Certificate of Insurance).

• Vendor setup.

• Fleet management.

• Process uniforms orders.

• Provide additional service administration support as assigned.

What we look for

Required

• High school diploma or equivalent required plus a minimum of five years of HVAC service industry experience managing service operations and / or service scheduling.

• Must demonstrate strategic thinking and requires the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.

• Able to prioritize work activities based upon financial impact to desired business goals.

• Strong financial understanding of how to partner within a successful team.

• Able to positively represent Johnson Controls and communicate with others at varying levels.

• Able to influence and coach diverse teams to accomplish tasks/goals.

• Able to use Service Management software and financial accounting systems.

Preferred

• Associate degree preferred.

HIRING HOURLY RANGE: $24-31 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To
support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.