Customer Support Specialist

Evansville, IN - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Southwestern Behavioral Healthcare is looking for a dynamic service-oriented Customer Support Specialist to join our team. As a key point of contact for clients and staff youll play an essential role in delivering clear communication resolving inquiries efficiently and ensuring every interaction is handled with professionalism and this full-time role youll help keep our operations running smoothly by reducing administrative workload improving efficiency and contributing to a positive experience for both clients and team members.

Work Schedule: Monday - Friday 7:30 a.m. - 4:30 p.m.

WHY WORK FOR SOUTHWESTERN

AFFORDABLE Health Dental Vision and Voluntary Life Insurance that starts DAY ONE of employment!
401K Employer Contribution & Match
Student Loan Assistance Program
Physical & Financial Wellness Programs
Generous Paid Time Off plan
Competitive Total Compensation Program
Individualized orientation and training program
We are GROWING!!

WHAT IS THIS POSITION RESPONSIBLE FOR

Professionally screen all incoming calls and direct appropriately.
Assist with appointment scheduling rescheduling and cancellations.
Provide a range of reception services with focus on customer service.
Update the staff directory for the Resource Center.
Update and distribute On-Call Calendar.
Oversee the receipt review and appropriate handling of returned mail to ensure records are updated and follow-up actions are completed as needed.
Verify client documents for Spear Assessment Center.
Provide back-up for other support staff as needed.

Qualifications

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

MINIMUM QUALIFICATIONS:

High school diploma or GED required.
Two years relevant office experience required.
Must be proficient in using a personal computer multi-line phone system and Microsoft Office Suite.
Must display strong verbal and written communication skills engaging interpersonal skills good organizational and time management skills and a positive energetic attitude.
Valid drivers license and auto insurance that meets the State of Indiana minimum coverage requirements.

If you are interested in joining a fun friendly innovative team apply today!

EOE/AA including Veterans and find out more about our DE&Iinitiatives.

If you are a person with a disability needing assistance with the application process please call

Required Experience:

DescriptionSouthwestern Behavioral Healthcare is looking for a dynamic service-oriented Customer Support Specialist to join our team. As a key point of contact for clients and staff youll play an essential role in delivering clear communication resolving inquiries efficiently and ensuring every inte...