Seller Success Advisor

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role: We are seeking proactive and detail-oriented Seller
Success Advisors to join our HiPo team. This role is critical in ensuring a smooth
engaging and successful onboarding experience for new sellers joining our platform.
You will guide sellers through the fundamentals of selling on eBay educate them on
best practices assist in catalog uploads and provide ongoing support during their initial
months to drive performance compliance and satisfaction.
What you will accomplish:
Reach out to sellers and invite them to participate in the program.
Serve as the primary point of contact for sellers (via calls emails zoom
meetings) and provide support on platform tools policies and processes
assisting sellers in product listing inventory setup and listing optimization and
educate sellers on promotions advertising tools and selling best practices.
Monitor seller activity and performance metrics to ensure healthy ramp-up.
Identify sellers facing challenges (technical operational performance-related)
and provide timely resolutions or escalations coordinating with cross-functional
teams when needed.
Deliver regular performance insights and action plans to help sellers improve.
Conduct health check-ins to gather feedback and ensure seller satisfaction.
What you will bring (Competencies):
Previous experience in account management client onboarding
customer Previous experience in account management client
onboarding customer success or seller operationspreferably in
eCommerce or a marketplace environment.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency with CRM tools Excel/Google Sheets and basic eCommerce
technologies
Customer-first mindset and service orientation.
Ability to manage multiple accounts and priorities effectively.
Data-driven thinking and comfort with performance metrics.
Collaboration and cross-functional teamwork.
Anything else of relevance to specific team/area of the business
Travel is required
1 year sell experience

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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