French Bilingual Support Specialist II – Fixed Term

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

Were looking for FrenchEnglish bilingual Customer Support Specialists to support customers using a thoughtfully designed screen-free audio product for kids. This role is ideal for support professionals who enjoy helping families solving product and order-related questions and delivering warm human support across digital channels.

Youll work closely with a customer-focused team supporting users through email and live chat while contributing insights that help improve the overall customer experience. Whether youre deepening your customer support career or stepping into a more product-driven environment youll be supported with the tools and guidance needed to grow.

What Youll Do:

• Deliver a thoughtful friendly customer experience via email and live chat in English and French
• Handle a range of customer inquiries including orders product usage account questions and basic technical troubleshooting
• Meet customer service KPIs such as response time and resolution quality as defined by the Customer Happiness Manager
• Consistently achieve individual and team performance goals
• Develop a strong understanding of products policies and procedures
• Collaborate cross-functionally to resolve more complex or nuanced customer issues
• Share recurring customer feedback and insights with relevant teams to help improve products and processes
• Identify and escalate common trends from customer interactions to support timely improvements
• Proactively suggest changes or updates that enhance the customer experience
• Confidently navigate multiple systems and tools while assisting customers
• Support additional tasks or projects as needed in coordination with the Customer Happiness Manager

• 1 years ofexperience in a customer service role.
• Excellent English and French skills; written and verbal skills are a must
• Experience with Zendesk (or related) is a plus
• Organized and capable of managing time with colleagues in different time zones
• Experience working within the consumer goods toys or electronics industries is a plus
• An extremely friendly person who loves interacting with people who is always calm cool and collected
• Critical thinker who will use all resources to arrive at the best solution for the customer and brand
• Proactive and collaborative
• An active listener who is a determined problem solver
• Ability to learn and adapt quickly to new systems and software
  

What Youll Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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