Customer Support Specialist

Makati City - Philippines

Monthly Salary: PHP 26500 - 40000

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Remote Customer Service Agent

Company: Ridge Merino

Location: Remote Philippines

Department: Customer Experience /

Support Reports To: Customer Service Manager (U.S.-based)

About Ridge Merino Ridge Merino designs premium Merino wool apparel built for comfort durability and performanceon the trail and in everyday life. We are committed to quality craftsmanship sustainability and delivering an exceptional customer experience that reflects our passion for the outdoors and our products. Position Overview The remote customer service agent is responsible for delivering friendly knowledgeable and solution-oriented support to Ridge Merino customers. This role serves as a key brand ambassador helping customers with orders product questions returns and general inquiries while ensuring every interaction reflects Ridge Merinos values and high standards.

Key Responsibilities:

Respond to customer inquiries via email chat and/or support ticket systems in clear professional English
Assist customers with order placement order status returns exchanges and warranty claims
Provide knowledgeable product support including sizing guidance fabric features care instructions and product comparisons
Resolve customer concerns with empathy and efficiency turning challenges into positive experiences
Escalate complex issues to the appropriate internal teams when needed
Maintain detailed and accurate records in the customer service platform (e.g. tickets notes resolutions)
Share recurring customer feedback or issues with management to help improve products and processes Maintain up-to-date knowledge of Ridge Merino products promotions and policies
Order entry

Requirements

Qualifications & Skills

Previous customer service experience preferably in e-commerce apparel or outdoor products
Excellent written English communication skills with a friendly professional tone
Previous knowledge of Shopify Gorgias Loop Returns and Excel a plus
Strong attention to detail and ability to follow processes and guidelines
Ability to work independently in a remote environment and manage time effectively
Comfort using customer service software order management systems and basic troubleshooting tools
Passion for the outdoors Merino wool products or performance apparel is a plus Work Environment & Requirements
Fully remote position
Must have a reliable high-speed internation connection and quiet professional workspace
Ability to work scheduled shifts which may align with U.S. time zones and peak holidays What We Offer
Opportunity to work with a growing international outdoor apparel brand Collaborative and respectful team culture
Competitive compensation (based on experience)

Required Skills:

Qualifications & Skills Previous customer service experience preferably in e-commerce apparel or outdoor products Excellent written English communication skills with a friendly professional tone Previous knowledge of Shopify Gorgias Loop Returns and Excel a plus Strong attention to detail and ability to follow processes and guidelines Ability to work independently in a remote environment and manage time effectively Comfort using customer service software order management systems and basic troubleshooting tools Passion for the outdoors Merino wool products or performance apparel is a plus Work Environment & Requirements Fully remote position Must have a reliable high-speed internation connection and quiet professional workspace Ability to work scheduled shifts which may align with U.S. time zones and peak holidays What We Offer Opportunity to work with a growing international outdoor apparel brand Collaborative and respectful team culture Competitive compensation (based on experience)

Job Title: Remote Customer Service Agent Company: Ridge MerinoLocation: Remote PhilippinesDepartment: Customer Experience /Support Reports To: Customer Service Manager (U.S.-based) About Ridge Merino Ridge Merino designs premium Merino wool apparel built for comfort durability and performanceon the...