Supporter Care Executive

Permanent Full Time Circa 30000 Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Forces mission to look after its people during and after service ensuring that this service is valued recognised and people are supported even when uniforms are eventually shed. We are a national charity with international reach delivering emotional financial and practical support wherever and whenever it is needed. Each year our vital services and support continued to help those serving families veterans and the bereaved in 30 other countries and in 2024 more than 64000 people benefitted from the charitys work.

As an organisation we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force the broad impact of the Funds work as well as developing your own skillset.

Do you want to play a part in what we do

People are at the heart of everything we do. Together we:

• Provide personalised support to members of the RAF Family listening carefully offering guidance and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance housing support and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served and their families through mental health and emotional support youth programmes and restorative respite and holiday breaks.

About the Role

The Supporter Care Executive will play a vital role in delivering an exceptional experience to supporters. Acting as a key point of contact you will ensure that every supporter feels valued informed and appreciated. You will handle a range of enquiries across phone email and written correspondence providing accurate information and resolving issues with warmth professionalism and efficiency.

This role is an exciting opportunity for someone either within a similar role or who comes from a customer facing background.

Additional Information

• Must have the right to work in the UK.

How to Apply
Please submit your CV and a cover letter explaining why youre the perfect fit including examples of how you meet the job profile.

Closing Date: Tuesday 24^th February 2026 5:00pm

A copy of the Funds Candidate Privacy Notice can be found on our website. As an equal opportunities employer the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age disability sex sexual orientation pregnancy and maternity race or ethnicity religion or belief gender identity or marriage and civil partnership. The Fund takes safeguarding seriously and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No.).