Supply Chain Business Process Manager

The Supply Chain Business Process Manager will be responsible for documenting analyzing and improving end-to-end supply chain processes across multiple business verticals. This role will develop and maintain standard operating procedures (SOPs) identify process inefficiencies and partner cross-functionally with Internal Audit Accounting IT and Operations to ensure processes are scalable controlled and aligned with business objectives.

This position is an individual contributor role with significant visibility and opportunity to grow as the organization scales.

Key Responsibilities

Process Documentation & Standardization

• Develop document and maintain end-to-end supply chain SOPs across planning procurement logistics inventory and equipment management.
• Create process maps workflows and training documentation to ensure consistent execution across teams and sites.
• Establish a centralized process repository and governance model for ongoing updates.

Process Analysis & Continuous Improvement

• Assess current-state processes across supply chain verticals to identify inefficiencies bottlenecks and risks.
• Design and implement future-state processes that improve efficiency scalability and control.
• Lead process improvement initiatives including root cause analysis and corrective action plans.
• Collaborate with IT and technology teams to ensure systems and tools support defined business processes.
• Serve as a liaison between supply chain operations and corporate functions to ensure consistent process execution.

Governance & Controls

• Define process controls handoffs and documentation standards to support audit readiness and compliance.
• Support internal audits and process reviews by providing documentation process explanations and improvement plans.
• Establish metrics and KPIs to monitor process adherence and performance.

Change Management & Enablement

• Support training and communication of new or updated processes to stakeholders.
• Partner with leaders and frontline teams to drive adoption of standardized processes.
• Develop playbooks and toolkits to enable consistent execution across the organization.

Basic Qualifications

• Bachelors degree in supply chain Operations Business Engineering or related field.
• 37 years of experience in supply chain operations process improvement or business process management.
• Experience developing SOPs process maps and documentation in a complex organization.
• Strong analytical and problem-solving skills with the ability to translate ambiguity into structured processes.

Preferred Qualifications

• Experience working cross-functionally with finance audit IT or risk/compliance teams.
• Familiarity with Lean Six Sigma or process improvement methodologies.
• Experience with supply chain systems (ERP WMS TMS asset management systems).
• Strong communication and stakeholder management skills.

Key Competencies

• Process design and documentation
• Systems and operational thinking
• Continuous improvement mindset
• Attention to detail and controls orientation
• Ability to operate in ambiguous high-growth environments

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.
• This position is Bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.