Enterprise Account Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
Enterprise Account Manager (EAM) plays a crucial role in building and maintaining strong long-lasting customer relationships. They are responsible for developing a thorough understanding of key customer needs and requirements and for coordinating with company departments to ensure that these needs are met.Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
- The job involves strategic planning to improve client results negotiating contracts and achieving sales quotas. Key Account Managers are pivotal in ensuring that the companys most important clients receive first-rate service and satisfaction.
- Develop and maintain strategic long-term relationships with more complex SMB clients to support organic growth and achieve long-term company objectives.
- Perform post-sales activities including managing ongoing relationships addressing client needs and upselling or cross-selling additional products or services.
- Understand key customer needs and requirements to suggest solutions that fulfill their demands.
- Address and resolve any issues or complaints raised by key clients to maintain trust with assistance of more experienced colleagues.
- Negotiate contracts and meet established deadlines for fulfilling each clients long-term goals.
- Prospect develop and close the renewal upsell & cross-sell opportunities within the named customer accounts for ESET security software products in a defined sales territory with the ability to qualify opportunities and allocate time and resources accordingly to sales best practices.
- Manage sales activities and updates and create and deliver accurate forecasts in .
- Attain quarterly and annual net new revenue goals and quota targets.
- Pursue a Hunter/Farmer strategy focused on expanding & enlarging revenue of existing named enterprise accounts.
- Sell the ESET Security vision to prospects through product demonstrations events and target-specific initiatives.
- Establish a regular Business Review cadence in person or virtual with your accounts to achieve revenue optimization and understand customer goals and objectives.
- Provide advanced knowledge of ESETs product portfolio and develop the comfort working with resellers to generate new pipeline and opportunities.
- Coordinate sales activities across multi-functional groups.
- Shadow the more experiences colleagues during client meetings and negotiations to learn best practices.
- Plan and coordinate the work of colleagues in accordance with superiors instructions be responsible for the performance of the tasks entrusted to it in accordance with established procedures and processes and prioritize tasks of colleagues in order to meet established objectives and achieve required results.
- Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.
REQUIREMENTS
Education:
- University undergraduate degree in Engineering Business Finance or Computer Sciences or equivalent experience.
Experience:
- Years of work experience: 6
- 3 years of field sales experience or equivalent quota-crushing role in the software/technology sector; experience in cyber-security is preferred
- 5 years of experience evangelizing SMB technology with particular focus on SaaS and disruptive cyber security technologies. Security background a plus.
- Experience with Customer Relationship Management (CRM) systems is necessary for managing customer interactions and sales processes. Experience with is plus.
Knowledge:
- Understanding of security solutions field and the ability to sell these to SMB customers is beneficial.
- Ability to conduct strategic account planning including setting objectives identifying key stakeholders and developing a roadmap for account expansion.
- Competence in negotiating terms that are favorable for both the client and the company while maintaining strong client relationships.
- Keeping abreast of cutting-edge IT industry developments technology trends and understanding competitors positioning can provide a strategic advantage.
Communication:
- Exceptional verbal and written communication abilities are crucial for effectively conveying ideas and building relationships with small and medium business clients.
- Very high language skills required: Ability to read analyze and interpret legal documents ability to respond to common inquiries and complaints ability to effectively present information to top executive management.
- High level of inter-personal relationship and excellent written and verbal communication skills
Personal characteristics:
- Strong problem-solving competencies to address and overcome challenges that arise in managing accounts.
- Being self-driven to pursue goals and targets is important especially in a role that requires independent client management.
- Strength in fostering and maintaining client relationships is key to ensuring customer satisfaction and loyalty.
- Maniacal focus on excellence in Pipeline Generation & Opportunity Progression; including meticulous planning and preparation.
- Willingness to be coached and the discipline to work a proven sales process from beginning to end.
- Evidence of team sales and the ability to use internal resources partners and team members to be successful.
- Intermediate mathematical skills: Ability to calculate discounts interest commissions proportions percentages
- Detail oriented and self-reliant with a high level of inter-personal relationship and excellent written and verbal communication skills
Benefits
Health & well-being
- Cigna Medical Plan
- Cigna Dental Plan
- EyeMed Vision Plan
- Reliance Standard Life Insurance
- Reliance Standard Long Term Disability Plan
- HealthJoy Employee Assistance Program
- Cigna Supplemental Insurance
- Lifestyle Spending Account
- Bi-Weekly Mediation Series
- On-site Gym and shower facilities
Family
- Volunteer Day off
- Paid Time off
- Tuition Reimbursement
- Birthing Parent Match
- Pet Insurance
Office
- Recreational Zone
- Coffee & Snacks
- Parking Benefit
Other
- Benefit Hub - Discounts on travel cars electronics etc
- 401(k) retirement savings
- ESETs Charitable Contributions Program
- Referral Program
Primary location
New York CityAdditional locations
Time type
Full timeRequired Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
ESET started in 1987 as a project of two young programming enthusiasts who wrote a program for the detection of one of the world’s first computer viruses. Back then they did not know their program would become one of the most successful antivirus programs in the world – NOD.Since then ... View more
