Job summary
Our client is building financial infrastructure to Bitcoinize Africa. Our platform enables users to use Bitcoin for everyday payments including Lightning transactions peer-to-peer trading and value-added services. As the platform grows operational reliability system monitoring and customer trust are becoming critical. We are looking for an Operations Officer to help structure and run our operational systems.
We are hiring an Operations Officer to analyse our current operations and introduce systems processes and structures that ensure reliable daily execution. This role will work closely with the CEO engineering team growth customer support and data team to improve operational workflows and ensure the platform runs smoothly. The ideal candidate is someone who enjoys turning messy processes into structured systems.
Job descriptions & requirements
Responsibilities:
Operational Analysis:
- Review current operational workflows across support engineering and finance
- Identify gaps in incident handling monitoring and escalation
- Produce recommendations to improve operational reliability
Operational Systems & Processes:
- Design and implement operational procedures (SOPs)
- Build structured workflows for handling customer issues and system incidents
- Improve escalation processes between Support Ops and Engineering
Incident & Reliability Management:
- Monitor operational health of the platform
- Coordinate response to system issues and failed transactions
- Maintain an incident log and introduce post-incident reviews
Liquidity & Transaction Monitoring:
- Monitor hot wallet balances Lightning liquidity and service provider floats
- Ensure operational thresholds are maintained
- Escalate risks early to leadership
Operations Dashboard & Reporting:
- Work with the Data team to operationalise the companys Operations Dashboard
- Track key operational metrics
- Produce weekly operational reports
Cross-Team Coordination:
- Work closely with Customer Support to structure issue escalation
- Collaborate with the engineering team through the On-Call Dev system
- Improve communication and issue resolution speed
Requirements
- 23 years in fintech payments or digital platform operations
- Experience managing operational workflows or service reliability
- Experience working with engineering and customer support teams
- Strong analytical and problem-solving ability
- Process design and operational structuring
- Comfortable working with dashboards spreadsheets and operational metrics
- Ability to stay calm during system incidents
Mindset:
- Systems thinker
- Ownership mentality
- Detail-oriented
- Comfortable working in a startup environment
Fully Remote
Remuneration: NGN 250000 - 300000
Required Skills:
Minimum academic qualification of a good first degree in any discipline A minimum of 5 years experience in e-collections unit or related e-business functions in banks or FIs Sound Knowledge of Business Development Excellent Collections products knowledge Sound Customer Service Knowledge Good Relationship Management Knowledge Sound Business Environment Good Industry analysis Good Financial analysis Interpersonal skills Communication (oral & written) Computer appreciation / data entry (word-processing/spreadsheet/presentation) Adequate technical ability. Numerate & Analytical Organized and ability to work in tight deadlines situations. Key Performance Indicator: Growth in Collections Revenue (Nm) Growth in Collections Transaction Value/Volume Growth in Merchant/Biller Acquisition Growth in number of transacting customers Customer Satisfaction Platform Availability Liability Retention Ratio CBG Cash Balance Sheet Volume Targets
Required Education:
BSC
Job summary Our client is building financial infrastructure to Bitcoinize Africa. Our platform enables users to use Bitcoin for everyday payments including Lightning transactions peer-to-peer trading and value-added services. As the platform grows operational reliability system monitoring and custom...
Job summary
Our client is building financial infrastructure to Bitcoinize Africa. Our platform enables users to use Bitcoin for everyday payments including Lightning transactions peer-to-peer trading and value-added services. As the platform grows operational reliability system monitoring and customer trust are becoming critical. We are looking for an Operations Officer to help structure and run our operational systems.
We are hiring an Operations Officer to analyse our current operations and introduce systems processes and structures that ensure reliable daily execution. This role will work closely with the CEO engineering team growth customer support and data team to improve operational workflows and ensure the platform runs smoothly. The ideal candidate is someone who enjoys turning messy processes into structured systems.
Job descriptions & requirements
Responsibilities:
Operational Analysis:
- Review current operational workflows across support engineering and finance
- Identify gaps in incident handling monitoring and escalation
- Produce recommendations to improve operational reliability
Operational Systems & Processes:
- Design and implement operational procedures (SOPs)
- Build structured workflows for handling customer issues and system incidents
- Improve escalation processes between Support Ops and Engineering
Incident & Reliability Management:
- Monitor operational health of the platform
- Coordinate response to system issues and failed transactions
- Maintain an incident log and introduce post-incident reviews
Liquidity & Transaction Monitoring:
- Monitor hot wallet balances Lightning liquidity and service provider floats
- Ensure operational thresholds are maintained
- Escalate risks early to leadership
Operations Dashboard & Reporting:
- Work with the Data team to operationalise the companys Operations Dashboard
- Track key operational metrics
- Produce weekly operational reports
Cross-Team Coordination:
- Work closely with Customer Support to structure issue escalation
- Collaborate with the engineering team through the On-Call Dev system
- Improve communication and issue resolution speed
Requirements
- 23 years in fintech payments or digital platform operations
- Experience managing operational workflows or service reliability
- Experience working with engineering and customer support teams
- Strong analytical and problem-solving ability
- Process design and operational structuring
- Comfortable working with dashboards spreadsheets and operational metrics
- Ability to stay calm during system incidents
Mindset:
- Systems thinker
- Ownership mentality
- Detail-oriented
- Comfortable working in a startup environment
Fully Remote
Remuneration: NGN 250000 - 300000
Required Skills:
Minimum academic qualification of a good first degree in any discipline A minimum of 5 years experience in e-collections unit or related e-business functions in banks or FIs Sound Knowledge of Business Development Excellent Collections products knowledge Sound Customer Service Knowledge Good Relationship Management Knowledge Sound Business Environment Good Industry analysis Good Financial analysis Interpersonal skills Communication (oral & written) Computer appreciation / data entry (word-processing/spreadsheet/presentation) Adequate technical ability. Numerate & Analytical Organized and ability to work in tight deadlines situations. Key Performance Indicator: Growth in Collections Revenue (Nm) Growth in Collections Transaction Value/Volume Growth in Merchant/Biller Acquisition Growth in number of transacting customers Customer Satisfaction Platform Availability Liability Retention Ratio CBG Cash Balance Sheet Volume Targets
Required Education:
BSC
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Posted on:
2 hours ago
Vacancies:
1 Vacancy
