Help Desk Analyst

Trenton, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:

Help Desk Analyst (Remote)

Location:

Trenton NJ

Duration:

4 months

Interview Process:

iLinc Web Cam Interview Only

Job Description

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced iterative deadline-driven environment and have the ability to organize prioritize and meet established deadlines. The analyst will adhere to established Help Desk IT policies procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

Microsoft Windows 10
Knowledge of Microsoft Windows Server Active Directory and Office 365 training on AOC mainframe systems will be provided.
Experience using Microsoft Excel Word and Visio
Must have good clear communication skills

Responsibilities:

Maintain a thorough working knowledge of the day-to-day operating environment available tools and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.

Top Skills & Years of Experience

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience with customer service	Required	2	Years
Experience working in a position requiring calm demeanor when dealing with upset users	Required	2	Years
Data entry	Required	3	Years
Experience using email (Outlook)	Required	2	Years
Experience with MS Excel	Highly desired	1	Years
Experience with MS Word	Highly desired	1	Years
Experience with MS Visio	Highly desired	1	Years

Recruiter Details:

Name : Anjali - Eight three two - Two one nine - Three two six three

Ananya - Eight three two-Nine nine zero-Two four two seven

Lokesh - Eight three two - Nine nine zero -Two four two six

Sameer- Seven one nine two three nine Five five five five

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.

Job Title: Help Desk Analyst (Remote) Location: Trenton NJ Duration: 4 months Interview Process: iLinc Web Cam Interview Only Job Description The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applicat...