Public Safety Remedy Cmdb Developer

Brooklyn, NY - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Duration: 24 Months

2 professional references

Job Description / Justification:

We are seeking supplemental support to assist with the day-to-day administration/management activities of its CMDB.
Client needs a dedicated resource with expertise in Remedy and tools (e.g ADDM Discovery) for the management of these assets.
The project consists of Critical Lifecycle Management Services ADDM discovery CMDB asset intake and administration/management and assistance with day to day services.

Scope of services: Tasks:

Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
Reviewing Incident management service request management change management configuration management and other ITIL process areas for current BAU work as well as NextGen related work
Reviewing Lifecycle tools such as Discovery ADDM Netscout SCCM and CMDB related tools and / or products
Troubleshooting and auditing of Incident Release Change and Lifecycle Management processes
5. Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
Identifying adding modifying and removing CIs via automation/remedy workflow
Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
Auditing configuration records and dependency information for current BAU work as well as NextGen related work
Determining areas for optimization and best practices for current BAU work as well as NextGen related work
Examining and recommending enhancements and potential tool-sets for Incident Change Service Requests Release and Lifecycle control procedures
Provide applicable documentation workflows diagrams etc.

Mandatory Skills/Experience.

Minimum 8 years of experience in BMC Remedy ARS CMDB ITSM SLM SRM development customization administration and support
Remedy ARS CMDB ITSM installation and configuration experience in version 18.x and up
Remedy integration experience with other tools like ADDM Netcool/ScienceLogic Active Directory
Remedy smart reporting experience

Desirable skills/experience:

BMC Remedy certification
ITIL Certification

Duration: 24 Months 2 professional references Job Description / Justification: We are seeking supplemental support to assist with the day-to-day administration/management activities of its CMDB. Client needs a dedicated resource with expertise in Remedy and tools (e.g ADDM Discovery) for the ma...