ITSM

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

ITSM / ITIL Responsibilities:**

Manage and improve core ITIL processes such as Incident Management Problem Management Change Management Service Request Management and Knowledge Management.
Ensure adherence to SLAs OLAs and IT governance frameworks.
Drive Root Cause Analysis (RCA) and implement corrective/preventive actions.
Monitor ITSM tool (SNOW) dashboards and maintain data accuracy for reporting.
Collaborate with ops and technical teams to resolve high-priority and major incidents.
Conduct periodic service reviews and process health assessments.
Maintain the service catalog CMDB updates and IT asset information.

**Project Management Responsibilities:**

Assist in planning coordinating and tracking small-to-medium IT projects.
Prepare project documentation: project plans timelines scope documents and status reports.
Monitor project risks issues and dependencies; ensure timely mitigation.
Coordinate with stakeholders for requirement gathering resource alignment and milestone updates.
Support project execution following PMO standards and organizational templates.
Participate in Agile/Scrum ceremonies if applicable.

**Preferred Qualifications:**

ITIL Foundation v3/v4 Certification (mandatory/preferred).
PMP / CAPM / PRINCE2 / Agile (Scrum Master) is an added advantage.
Experience working with enterprise-level IT operations.

ITSM / ITIL Responsibilities:** Manage and improve core ITIL processes such as Incident Management Problem Management Change Management Service Request Management and Knowledge Management. Ensure adherence to SLAs OLAs and IT governance frameworks. Drive Root Cause Analysis (RCA) and implement corr...