ServiceNow Integration & ITSM Expert
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1 Vacancy
Job Summary
Position Description:
Company Profile:
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Description
Role: ServiceNow Integration & ITSM Expert
Designation: Senior Software Engineer / Lead Analyst (SSE / LA)
Experience: 68 Years
Location: Bangalore / Chennai
Position ID: JJ0326-0845
Employment Type: Full Time
Role Overview
We are looking for a ServiceNow technical expert with strong experience in ITSM implementation system integrations and enterprise data migration. The role requires a candidate who can work across platform development integrations with external applications and migration of legacy ticketing systems into ServiceNow.
Your future duties and responsibilities:
The candidate should possess hands-on development capabilities along with the ability to explain technical concepts demonstrate platform capabilities and interact with business stakeholders and executive teams.
This role will be part of a large-scale enterprise ServiceNow implementation and transformation program supporting integration architecture CMDB design and data onboarding initiatives.
Key Responsibilities
ServiceNow Implementation & Development
Design develop and configure ServiceNow solutions across ITSM modules including Incident Problem Change Service Request and Knowledge Management.
Perform hands-on platform development including scripting configurations and workflow design.
Required qualifications to be successful in this role:
Develop scalable solutions aligned with ServiceNow development best practices.
Integration Architecture
Design and implement integrations between ServiceNow and enterprise systems using:
REST / SOAP APIs
IntegrationHub
MID Server
Web services
Integrate ServiceNow with external applications such as monitoring tools OSS/BSS platforms enterprise systems and ticketing systems.
Data Migration & Platform Onboarding
Lead migration of ticketing data from legacy tools into ServiceNow.
Design and execute data transformation cleansing and migration strategies.
Implement bulk data import frameworks using Import Sets Transform Maps and ETL approaches.
Ensure data integrity and consistency during migration activities.
CMDB Architecture & Implementation
Design and implement CMDB data models aligned with ServiceNow CSDM framework.
Implement CI discovery service mapping and CMDB data governance practices.
Work with enterprise teams to onboard infrastructure application and service data into CMDB.
Solution Demonstration & Stakeholder Engagement
Conduct solution demonstrations and capability presentations for clients and internal stakeholders.
Build and maintain demo environments and use cases to showcase ServiceNow platform capabilities.
Translate technical architecture into business value explanations for leadership teams and executives.
Collaboration & Technical Leadership
Collaborate with solution architects developers and business analysts in enterprise implementation programs.
Provide technical guidance and mentoring to junior team members.
Participate in design discussions architecture reviews and solution workshops.
Skills:
- ServiceNow
- Telecommunications
- ServiceNow CMDB
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Key Skills
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
