Technology Analyst Trade Support Engineer , UK , London
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Job Summary
Technology Trade Support Engineer
Location UK- London
Summary:
The Infosys Application Service Delivery (ASD) team is seeking a Trade Support Engineer to join us in London. This role is critical for supporting our business lines including the efficient management of our Trading Platforms for Fixed Income and Equity. The successful candidate will be responsible for a wide array of tasks from ensuring day-to-day support of trade flow applications and processes to leading the resolution of production issues all while adhering to our strict incident problem and change management standards.
Responsibilities:
About US
Location UK- London
Summary:
The Infosys Application Service Delivery (ASD) team is seeking a Trade Support Engineer to join us in London. This role is critical for supporting our business lines including the efficient management of our Trading Platforms for Fixed Income and Equity. The successful candidate will be responsible for a wide array of tasks from ensuring day-to-day support of trade flow applications and processes to leading the resolution of production issues all while adhering to our strict incident problem and change management standards.
Responsibilities:
- Core Trading Support Role: Serve as a key member of the trade support team for Equity and Fixed Income trading providing essential support across Portfolio Management Trading and Routing operations. This role requires a solid understanding of the investment process with an emphasis on the technical aspects that facilitate smooth trading activities.
- Regional Support: Provide essential day-to-day trading system support across the EMEA region including key cities such as The Hague Paris Milan Dublin etc. while also offering late support coverage for APAC and early support coverage for the US market.
- Vendor Collaboration: Regularly interact with vendors to address and resolve data-related issues ensuring the integrity and accuracy of trading data.
- System Monitoring and Response: Oversee Start of Day (SOD) batch processes monitoring for and responding to any batch processing failures. Perform Start of Day Ready for Business Checks across both the EMEA and US regions to ensure system readiness and stability.
- Incident Management: Proactively monitor troubleshoot and resolve production incidents employing a strategic approach to maintain uninterrupted trading operations.
- System Optimization: Continually enhance the monitoring and support of trading systems using the Service Now toolset ensuring optimal performance and reliability.
- Project Liaison: Serve as the primary liaison for projects bridging the EMEA and US teams focusing on the integration and launch of new Funds and ETFs to facilitate seamless collaboration and implementation across Application Services and Application Delivery teams.
- Application Onboarding and Compliance: Work with Application Owners during the onboarding process of new applications overseeing the setup configuration and testing
About US
| Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset deep industry knowledge and the combined strengths of business and technology consulting it helps enterprises turn bold vision into tangible outcomes faster smarter and at scale. Infosys Consulting is helping some of the worlds most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand our teams help the C-suite navigate todays digital landscape to win market share and create shareholder value for lasting competitive advantage. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. |
Required Experience:
IC
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
