Customer Service Officer
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Auckland
- On-site
Job Description
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications. We are on a growth journey now looking for our next star a passionate Customer Support Officer.
About the position
Reporting into the Customer Service Team Lead you will be responsible for providing professional and solution-focused advice for customers and end user enquiries. This is a fast-paced process-driven environment where strong communication and time management are key.
Your Main Responsibilities
- Responding to inbound enquiries on orders stock availabilities and delivery ETAs
- Input management and follow up of orders for Key Accounts in Dometics ERP system (Navision)
- Ensure effective processing and prioritisation of orders
- Build a successful working relationship with Account Managers and their customers
- Liaise with cross-functional team members including Technical Support Warehouse and Operations and Product Management to provide solutions for customers
- Ensures that all order processing related activities are completed in accordance with Dometic practices
- Handles complaints from customers and seek to resolve them
- Provides support during Dometic stocktakes on an as required basis.
- Delivering consistent compassionate customer service
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About the company Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedo ... View more
