Customer Service Representative
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Would you love a role with one of New Zealands favourite power retailers Were on the lookout for our next group of Customer Service Representatives to join the Contact whānau. At Contact Energy were proud of the service we deliver and genuinely believe we offer some of the best customer experiences in Aotearoa.
As a Customer Service Representative youre the face and heart of our customer business. Youll be supporting everyday Kiwis through inbound calls across electricity gas broadband and other products we introduce in the future. Every conversation is an opportunity to make things easier clearer and better for our customers.
Your focus in this role is all about delivering outstanding customer experiences. Youll start by supporting customers through our phone channel and over time youll also connect with them via our digital channels. Day to day youll be doing things like:
- Helping customers through a wide range of situations from high bills and disconnections to creditrelated and more complex or emotional conversations staying calm empathetic and solutionsfocused to get the best outcome
- Checking customers are on the best plan for their needs and identifying other Contact products or options that could work better for them and their whānau
- Navigating multiple systems to find the right information and resolve customer issues efficiently
- Taking technically complex information and making it easy to understand especially when supporting customers with broadband setup and digital tools
This role can be challenging at times but its also incredibly rewarding. Youll be supported by a caring inclusive team environment where learning growth and wellbeing are genuinely valued giving you everything you need to thrive at Contact.
Qualifications :
Ko wai koe About you
A great attitude is first and foremost! We are really big on 360 feedback here at Contact so that means from your leader/ team mates/ and customers learning is a everyday occurrence!
Working across multiple systems youll need to be comfortable with computers with a great typing/processing speed to keep up with the mahi!
We arent looking for robots and dont use scripts so being able to connect with people and hold a conversation is a must.
Additional Information :
After you apply you will be contacted via email regarding the next steps please keep an eye on your spam/junk folder!
The process:
- After you apply your CV will be reviewed within 2 working days (Monday - Friday).
- If youre shortlisted youll complete a one way video interview.
- If we like what we see well be in touch to have a chat an organise an in person interview at our Wellington office.
Please note:
- Multiple roles so apply quick as you dont want to miss out!
- This role is based at our Wellington office
- Start date is 30 March with an initial 8 week training program full time Monday to Friday 8am-5pm.
- Following that - a 40 hour week between 8-5 Monday to Friday with 1 in 4 Saturdays rostered on.
Here at Contact Energy (Te Mata Hiko) we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.
Were committed to creating a workplace where everyone feels valued respected and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.
We have a rich community of talented people that we support to thrive at Contact.
Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.
The wellbeing of our kaimahi is super important to us.
We use employee insights to offer a range of initiatives and resources to support physical mental financial and emotional wellbeing including flexible working arrangements employee network groups and a market-leading parental leave policy.
At Te Mata Hiko we want everyone to thrive. We welcome applicants far and wide - of every age stage background and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.
Please note only candidates with the right to live and work in New Zealand will be considered for this role.
Research shows that while men apply to jobs where they meet 60% of the criteria women and those in underrepresented groups tend to only apply if they tick every box. Were not about box ticking so if you think you have what it takes but dont meet everything stated above please still get in touch. Wed love to kōrero.
Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent the event that unsolicited CVs are submitted by recruitment agencies Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We're a power, mobile, and broadband company, but we're so much more than that. We are transforming the ways we mahi, and ... View more
