Sr. Associate InfraSec Reliability Engineer

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

You are a hands-on engineer with a primary focus on operations. You keep controls healthy handle front line tickets and alerts and make changes safe by following clear procedures. You write and update playbooks standard operating procedures and step by step workflows under guidance from senior engineers. You incubate automation by capturing real production tasks as well defined workflows with triggers inputs prechecks post verification rollback evidence capture and success criteria that are consistently repeatable. You hand these to Automation Engineering with ready to build acceptance criteria. You also operate what you document participate in on call with supervision and close reliability gaps through steady improvements.

RESPONSIBILITIES
Front line operations. Own tickets and alerts within your scope escalate quickly when needed restore service and help keep SLOs green.
Execute changes safely. Follow approved change plans run canaries verify results and perform rollback when directed with clear records and communication.
Write and update playbooks and SOPs. Produce step by step actions with triggers inputs prechecks post verification rollback success criteria and evidence capture.
Incubate automation. Capture workflow states approvals data fields API calls and ChatOps and ITSM payloads so work is ready for Automation Engineering to implement.
Maintain fleet health. Check agent coverage and configuration compliance and drive remediation tasks to closure.
Strengthen observability. Build and maintain dashboards tune alerts with senior guidance and participate in weekly reviews to reduce noise and improve time to restore.
Improve telemetry quality. Keep collectors forwarders and queues healthy by running health checks and tracking success rate latency and backlog.
Support problem management. Contribute to post incident reviews and update playbooks and knowledge articles with the agreed fixes.
Document and share. Keep runbooks knowledge base articles and service catalogs current and easy to follow.
Partner to outcomes. Work with InfraSec Innovation on operability and readiness and with Automation Engineering to ensure smooth handoffs and strong adoption.

About You

Basic Qualifications
One to three years in security reliability platform or DevOps operations with experience running production services or workflows.
Proven experience following and improving SOPs and playbooks and assisting with change windows and incident response.
Working proficiency with Python and Terraform to run safe scripts and small infrastructure changes under review.
Comfortable working across public cloud and private cloud.
Integrations experience with ITSM and ChatOps such as ServiceNow or Jira and Slack including evidence capture and approvals.
Bachelors in Computer Science Cybersecurity Information Systems or equivalent practical experience.

Other Qualifications
Familiarity with policy as code validation checks and drift detection.
Observability skills including metrics logs and traces and the ability to build useful dashboards.
Strong reliability mindset including least privilege secret management and careful change execution.
Clear communication attention to detail willingness to learn and solid collaboration across time zones.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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