NetSuite Techno Functional ( HelpDesk Support)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Title: NetSuite Help Desk( Techno Functional )
Location: Hyd/Mum/Bng
Exp Level: 5
Education: Any Degree
Key Responsibilities:
Should work in EST shift
5 to 6 years of strong hands-on experience with NetSuite ERP
Solid understanding of NetSuite Financial and operational business processes
Experience with SuiteScript SuiteFlow Saved Searches and Reports Roles permissions and security model
Java script (Suitescript)
API integrations (REST/SOAP)
Nice to have - SQL / Data analysis
Experience with third-party NetSuite integrations
Roles & Responsibilities:
NetSuite Help Desk Support
Serve as the first point of contact for NetSuite-related user issues and requests.
Manage and resolve help desk tickets related to:
User access and password resets
Saved searches (creation modification troubleshooting)
Basic end-user navigation and functional questions
Minor configuration assistance (as approved)
Escalate complex issues to internal SMEs or external partners as needed.
Data & System Support
Perform basic NetSuite data imports (CSV uploads standard templates).
Validate data prior to import and assist with error resolution.
Support routine system maintenance activities as assigned.
Service Management & SLAs
Provide 40 hours/week coverage during agreed business hours.
Meet defined SLAs including:
Timely ticket acknowledgment
Clear communication of status and resolution timelines
Proper documentation of issues and resolutions
Maintain accurate records of recurring issues and improvement opportunities.
Knowledge Transfer & Continuity
Participate in overlap and knowledge transfer during transition from the current help desk resource.
Document standard operating procedures and common troubleshooting steps.
Support interim coverage planning to ensure no gaps in end-user support.
Required Skills & Experience
Mandatory
Hands-on experience supporting NetSuite in a help desk or application support capacity.
Strong proficiency with:
NetSuite saved searches
User access management and security roles
Basic CSV imports and data validation
Excellent written and spoken English with the ability to communicate clearly with business users.
Experience working in a ticketing-based support model.
Preferred
Prior experience supporting NetSuite in a multi-entity or global environment.
Familiarity with basic accounting or operational NetSuite modules.
Ability to work independently with minimal supervision.
Workload & Availability
Expected commitment: 40 hours per week regardless of ticket volume.
Ability to absorb additional tasks during peak periods or transition phases.
Willingness to support interim coverage needs during resource transitions.
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leadi ... View more
