Helpdesk Executive

Mumbai Suburban - India

Monthly Salary: INR 2 - 3

Experience Required: 1-3years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Key Responsibilities

Support:

Provide first-line technical support to customers addressing and resolving technical issues efficiently and effectively.

Management Support:

Assist in tracking and monitoring both in-house and on-site FMS engineers to ensure smooth operations and timely issue resolution.

Assignment:

Help manage the assignment of support requests to the appropriate technical staff or engineers based on the issues nature and urgency.

Ticket Updates:

Update support tickets in real-time to reflect status actions taken and resolution details.

of Travel Expenses:

Assist in managing and processing travel expenses for engineers on-site both within the city and outside ensuring accuracy and timely reimbursement.

Order Management:
Create and manage work orders related to updating purchase orders and relevant details in the companys CRM portal ensuring accurate record-keeping.

Requirements

Required Skills

Basic knowledge of computer hardware software and networking concepts
Familiarity with ticketing systems and CRM tools
Strong troubleshooting and problem-solving skills
Good verbal and written communication skills
Ability to prioritize tasks and manage multiple requests simultaneously
Basic understanding of IT service management (ITSM) processes
Proficiency in MS Office (Word Excel Outlook)
Customer-focused attitude with a professional approach

Other Requirements

Bachelors degree or diploma in IT Computer Science or a related field (preferred)
12 years of experience in IT support or helpdesk role
Ability to work independently as well as part of a team
Good organizational and documentation skills
Attention to detail and accuracy

Required Skills:

Key Responsibilities Support: Provide first-line technical support to customers addressing and resolving technical issues efficiently and effectively. Management Support: Assist in tracking and monitoring both in-house and on-site FMS engineers to ensure smooth operations and timely issue resolution. Assignment: Help manage the assignment of support requests to the appropriate technical staff or engineers based on the issues nature and urgency. Ticket Updates: Update support tickets in real-time to reflect status actions taken and resolution details. of Travel Expenses: Assist in managing and processing travel expenses for engineers on-site both within the city and outside ensuring accuracy and timely reimbursement. Order Management: Create and manage work orders related to updating purchase orders and relevant details in the companys CRM portal ensuring accurate record-keeping.

Job Description: Key Responsibilities Support: Provide first-line technical support to customers addressing and resolving technical issues efficiently and effectively. Management Support: Assist in tracking and monitoring both in-house and on-site FMS engineers to ensure smooth operations and ...