Front Office Manager

Blue Sky Hospitality Solutions

Job Location:

Uniondale, NY - USA

Yearly Salary: $ 65 - 75

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job description

As a Front Office Manager you would be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Reports directly to Director of Rooms. Specifically you would be responsible for performing the following tasks to the highest standards:

Direct and administer all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
Run and complete daily reports analyze data and make decisions based on data
Schedule team members according to hotel occupancy.
Resolve guest issues and concerns to guest satisfaction by using rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers.
Recruit interview and train team members
Order supplies as needed through procurement system and maintain par levels.
Other tasks assigned by management.

Requirements:

2 years of department head experience in the hospitality industry to include Rooms
Prior direct supervisory experience
College degree in hotel management business or related field; or equivalent experience.
Ability to stand for long periods of time.
No relocation available.

Required Experience:

Job descriptionAs a Front Office Manager you would be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Reports directly to Director of Rooms. Specifically you would be responsi...

Job description

Direct and administer all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
Run and complete daily reports analyze data and make decisions based on data
Schedule team members according to hotel occupancy.
Resolve guest issues and concerns to guest satisfaction by using rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers.
Recruit interview and train team members
Order supplies as needed through procurement system and maintain par levels.
Other tasks assigned by management.

Requirements:

2 years of department head experience in the hospitality industry to include Rooms
Prior direct supervisory experience
College degree in hotel management business or related field; or equivalent experience.
Ability to stand for long periods of time.
No relocation available.

Required Experience:

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

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About Company

Blue Sky Hospitality Solutions

Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more

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