Customer Service Clerk

South Ogden, UT - USA

Hourly Salary: USD 21 - 24

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

South Ogden City is seeking a part-time customer service professional who is willing and capable of assisting our residents in a pleasant and efficient manner. If you are committed to being a reliable team member and providing excellent customer service we would love to have you join us!

This position serves as the primary point of contact for customers at the front counter via telephone and through electronic communication. Provides detailed information regarding city and court procedures parks reservations business licensing passports building permits and utility accounts etc. Addresses and resolves customer questions concerns and complaints and liaisons with appropriate departments when necessary to ensure full resolution.

Responsibilities include but are not limited to:

Providing customer support for utility billing. Create maintain and update records for all customer accounts; monitor delinquencies and collections from customers; process credits deposits refunds balance transfers payment arrangements and write-offs as applicable.
Processes applications for utility services building permits business licenses and passports; manage calendars for park reservations.
Accurately process receipt and track cash check and electronic payments for utilities court fees and permits reservation etc.
Process work orders for garbage collection; broken or new can orders can pick-up garbage collection issues schedules and other account inquiries as needed.
Support weekly Justice Court sessions by managing attendee check-ins. Perform court administrative tasks including processing case payments and providing information on court schedules and procedures.

Qualified applicants will have a high school diploma (or equivalent) and two years of customer service/cash handling or accounting experience. An associates degree and/or bi-lingual English/Spanish are preferred.

Candidates must be:

eligibility to receive security clearance to access the State Computer System (UCJIS)
reliability and be capable of maintaining good attendance.
be flexible and able to cover others shifts with little or short notice.

The starting hourly wage for this position is $21.30 to $24.39 per hour based on experience.

The position is scheduled to work 30 hours per week during core business hours.

South Ogden City is an Equal Opportunity Employer.

Responsibilities include but are not limited to:

Providing customer support for utility billing. Create maintain and update records for all customer accounts; monitor delinquencies and collections from customers; process credits deposits refunds balance transfers payment arrangements and write-offs as applicable.
Processes applications for utility services building permits business licenses and passports; manage calendars for park reservations.
Accurately process receipt and track cash check and electronic payments for utilities court fees and permits reservation etc.
Process work orders for garbage collection; broken or new can orders can pick-up garbage collection issues schedules and other account inquiries as needed.
Support weekly Justice Court sessions by managing attendee check-ins. Perform court administrative tasks including processing case payments and providing information on court schedules and procedures.

Candidates must be:

eligibility to receive security clearance to access the State Computer System (UCJIS)
reliability and be capable of maintaining good attendance.
be flexible and able to cover others shifts with little or short notice.

The starting hourly wage for this position is $21.30 to $24.39 per hour based on experience.

The position is scheduled to work 30 hours per week during core business hours.

South Ogden City is an Equal Opportunity Employer.