Coordinator, Production Operations

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

The Production Operations coordinator supports the end-to-end production process by overseeing the execution tracking and fulfillment of all manufacturing orders from placement through final delivery. This role ensures accurate and timely movement of goods across vendors production facilities and fulfillment centers maintaining alignment between internal stakeholders logistics partners and finance. The coordinator is responsible for maintaining visibility to all inbound and outbound shipments driving KPIs for On-Time Delivery and end-to-end cycle time and ensuring all documentation and ERP updates are accurate and current.

How youll CREATE:

• Oversee complete delivery of shipments and receipts of all products materials and supplies for eCommerce Retail and Tour channels.

• Enter and maintain updates for each style and order in Navision (ERP) or shared drives; track goods on order in production (WIP) and in transit to ensure timely delivery.

• Maintain accurate log sheets and dashboards of daily movements and transactions within product management systems and ERP.

• Inspect shipment packing lists and verify against manifests invoices or orders to confirm accuracy.

• Provide tracking visibility and enforce ASN protocol to ensure all inbound and outbound shipments are properly logged and visible to downstream teams.

• Perform goods receipt on all incoming products and components into the ERP system.

• Follow up with vendor and 3PL partners to ensure on-time shipment and accurate delivery documentation.

• Coordinate invoice and coding processes with Finance to ensure accurate and timely payment of vendors.

• Manage outgoing and incoming packages to and from vendors ensuring materials are properly labeled and distributed for internal review or production use.

• Collaborate cross-functionally with Product Development Logistics Finance and Brand Management to resolve issues such as shortages damages or specification discrepancies.

• Maintain an organized view of outstanding production orders and related unfulfilled shipments.

• Provide general administrative and reporting support for production and order management activities.

• Contribute positively to team dynamics and support management initiatives to improve efficiency and workflow.

Bring your VIBE:

• Experience in Navision (Microsoft Dynamics) or similar ERP system preferred

• Proficient in Excel including V-lookups and Pivot Tables

• Proficient in Microsoft Office and Adobe products

• Strong attention to detail and organizational skills

• Ability to work in fast-paced deadline-driven environment

• Excellent communication and cross-functional collaboration skills

• College degree preferred

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

For more information please click on the following links.

E-Verify Participation Poster:English / Spanish

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Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.