Production Support Analyst
Share
Job Location:
Chandler, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
- We are seeking a highly skilled Production Support Analyst to provide operational oversight and hands-on support for critical applications.
- Responsible for monitoring production health responding to incident tickets troubleshooting application issues and ensuring stability across the environment.
- The role requires strong problem-solving skills attention to detail and the ability to work with cross-functional technology teams.
Key Responsibilities:
- Respond to and resolve incident problem and service request tickets within defined SLAs
- Perform root cause analysis and implement corrective actions.
- Monitor application performance system alerts and batch jobs.
- Support planned and emergency change management activities.
- Troubleshoot application database infrastructure and integration issues.
- Participate in on-call rotation and provide after-hours support.
- Create and maintain documentation runbooks and knowledge articles.
- Collaborate with development QA infrastructure and business stakeholders.
- Identify and recommend improvements to monitoring automation and operational processes.
Salary Range - $100000-$120000 a year
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health Dental & Vision Disability Planning & Insurance Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation Time Off Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance 401K Plan Performance Bonus College Fund Student Loan Refinancing.
