ASB Officer

London - UK

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

3 Month Contract With A Local Authority

Role Purpose

The ASB Officer will work alongside Neighbourhood Officers to intervene promptly and effectively in anti-social behaviour (ASB) cases ensuring residents particularly vulnerable residents feel safe in their homes and communities.

The postholder will take the lead in responding to neighbour disputes delivering mediation solutions and developing strong internal and external partnerships to prevent and resolve ASB.

The role includes ensuring robust processes are in place across Tenancy Management and Estates & Neighbourhoods to manage ASB effectively as well as contributing to resident communications including website content social media updates and tenant information materials.

Main Responsibilities

Advise and support colleagues as a subject matter expert on ASB legislation policy enforcement tools and best practice including mediation services.
Work collaboratively to develop review and maintain comprehensive ASB policies and procedures to effectively resolve nuisance and neighbour disputes.
Manage a caseload of complex ASB cases ensuring timely investigation risk assessment intervention enforcement action and resolution.
Work jointly with the Community Safety Team to coordinate action on serious ASB cases and achieve the best possible outcomes.
Develop strong partnerships with internal teams and external agencies to deliver coordinated preventative and holistic responses to ASB.
Lead on neighbour disputes and promote mediation to prevent escalation wherever appropriate.
Provide prompt courteous and accurate advice to residents their representatives Members and external agencies.
Respond to correspondence complaints and enquiries from a wide range of stakeholders including drafting responses for senior officers.
Maintain accurate comprehensive case records and ensure documents are uploaded and stored in line with information governance requirements.
Understand and improve the customer journey to enhance efficiency and ensure a positive resident experience.
Ensure residents particularly vulnerable residents feel supported and safe in their homes and communities.
Keep up to date with changes in legislation regulation and best practice relating to ASB housing management and safeguarding.
Apply knowledge of landlord rights and responsibilities relating to noise nuisance and neighbourhood disputes.
Promote effective working relationships with Council services including Income Management Property Services Housing Demand and Resident Engagement.
Liaise with Resident Associations Leaseholder Groups advocates and recognised bodies on ASB-related matters.
Attend and represent the Tenancy Management Service at internal and external meetings including occasional meetings outside normal working hours.
Work collaboratively with Police Mental Health Services Drug & Alcohol Services Adult and Childrens Social Care and other relevant agencies.
Meet performance targets and use performance data to support service improvement and learning.
Monitor process and report on tenancy management KPIs and statistical information as required.
Represent the service professionally at all levels upholding Haringey Councils behaviours and values.
Ensure resident issues are fully considered and responded to in line with performance objectives and organisational values.
Comply with the Councils Customer Compact Equal Opportunities policy Information Governance Data Protection and Health & Safety procedures.
Work collaboratively across Housing Management and other departments to deliver a joined-up holistic service to residents.
Undertake any other duties commensurate with the grade and general responsibilities of the post.

Requirements

Educated to degree level or able to demonstrate equivalent experience within housing services.
Professional qualification in Housing Public Administration Community Safety or a related field.
Ability to speak a relevant community language.
In-depth knowledge of Anti-Social Behaviour legislation policy and best practice within a public sector or social housing environment.
Demonstrable experience of investigating and managing ASB cases including enforcement action and court preparation where required.
Experience of working within a customer-focused environment with a strong commitment to delivering excellent service.
Understanding of vulnerability safeguarding and risk assessment in relation to residents.
Experience of partnership working with internal teams and external agencies such as Police Social Care and Community Safety teams.
Experience of managing a varied housing or property portfolio.
Commitment to continuous professional development and learning.
Ability to write clear concise and accurate case notes reports and formal correspondence.
Strong analytical skills with the ability to assess evidence and make sound decisions.
Excellent verbal communication and interpersonal skills.
Ability to manage complex and sensitive situations mitigating risk and achieving positive outcomes.
Strong organisational skills with the ability to prioritise and manage a demanding caseload.
Ability to contribute to the development and improvement of policies and procedures.
Ability to work collaboratively with colleagues and partner agencies.
High level of IT literacy including experience using case management systems and Microsoft Office applications.
Commitment to equality diversity and inclusion in employment and service delivery.
Ability to work occasionally outside normal working hours where required.
Full driving licence and access to a vehicle.

Additional Information

Bi-Weekly Payments
36 Working Hours Per Week

3 Month Contract With A Local AuthorityRole PurposeThe ASB Officer will work alongside Neighbourhood Officers to intervene promptly and effectively in anti-social behaviour (ASB) cases ensuring residents particularly vulnerable residents feel safe in their homes and communities.The postholder will...

3 Month Contract With A Local Authority

Role Purpose

The postholder will take the lead in responding to neighbour disputes delivering mediation solutions and developing strong internal and external partnerships to prevent and resolve ASB.

Main Responsibilities

Advise and support colleagues as a subject matter expert on ASB legislation policy enforcement tools and best practice including mediation services.
Work collaboratively to develop review and maintain comprehensive ASB policies and procedures to effectively resolve nuisance and neighbour disputes.
Manage a caseload of complex ASB cases ensuring timely investigation risk assessment intervention enforcement action and resolution.
Work jointly with the Community Safety Team to coordinate action on serious ASB cases and achieve the best possible outcomes.
Develop strong partnerships with internal teams and external agencies to deliver coordinated preventative and holistic responses to ASB.
Lead on neighbour disputes and promote mediation to prevent escalation wherever appropriate.
Provide prompt courteous and accurate advice to residents their representatives Members and external agencies.
Respond to correspondence complaints and enquiries from a wide range of stakeholders including drafting responses for senior officers.
Maintain accurate comprehensive case records and ensure documents are uploaded and stored in line with information governance requirements.
Understand and improve the customer journey to enhance efficiency and ensure a positive resident experience.
Ensure residents particularly vulnerable residents feel supported and safe in their homes and communities.
Keep up to date with changes in legislation regulation and best practice relating to ASB housing management and safeguarding.
Apply knowledge of landlord rights and responsibilities relating to noise nuisance and neighbourhood disputes.
Promote effective working relationships with Council services including Income Management Property Services Housing Demand and Resident Engagement.
Liaise with Resident Associations Leaseholder Groups advocates and recognised bodies on ASB-related matters.
Attend and represent the Tenancy Management Service at internal and external meetings including occasional meetings outside normal working hours.
Work collaboratively with Police Mental Health Services Drug & Alcohol Services Adult and Childrens Social Care and other relevant agencies.
Meet performance targets and use performance data to support service improvement and learning.
Monitor process and report on tenancy management KPIs and statistical information as required.
Represent the service professionally at all levels upholding Haringey Councils behaviours and values.
Ensure resident issues are fully considered and responded to in line with performance objectives and organisational values.
Comply with the Councils Customer Compact Equal Opportunities policy Information Governance Data Protection and Health & Safety procedures.
Work collaboratively across Housing Management and other departments to deliver a joined-up holistic service to residents.
Undertake any other duties commensurate with the grade and general responsibilities of the post.

Requirements

Educated to degree level or able to demonstrate equivalent experience within housing services.
Professional qualification in Housing Public Administration Community Safety or a related field.
Ability to speak a relevant community language.
In-depth knowledge of Anti-Social Behaviour legislation policy and best practice within a public sector or social housing environment.
Demonstrable experience of investigating and managing ASB cases including enforcement action and court preparation where required.
Experience of working within a customer-focused environment with a strong commitment to delivering excellent service.
Understanding of vulnerability safeguarding and risk assessment in relation to residents.
Experience of partnership working with internal teams and external agencies such as Police Social Care and Community Safety teams.
Experience of managing a varied housing or property portfolio.
Commitment to continuous professional development and learning.
Ability to write clear concise and accurate case notes reports and formal correspondence.
Strong analytical skills with the ability to assess evidence and make sound decisions.
Excellent verbal communication and interpersonal skills.
Ability to manage complex and sensitive situations mitigating risk and achieving positive outcomes.
Strong organisational skills with the ability to prioritise and manage a demanding caseload.
Ability to contribute to the development and improvement of policies and procedures.
Ability to work collaboratively with colleagues and partner agencies.
High level of IT literacy including experience using case management systems and Microsoft Office applications.
Commitment to equality diversity and inclusion in employment and service delivery.
Ability to work occasionally outside normal working hours where required.
Full driving licence and access to a vehicle.