Customer Service Officer

London - UK

Monthly Salary: £ 22 - 22

Experience Required: 1-3years

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

1 year contract with a Local Authority

Job Summary:

The Customer Service Officer/Receptionist at Southwarks Aylesbury Neighbourhood Housing Office serves as the first point of contact for residents visitors and service users.

Ensures a welcoming professional and supportive environment within a busy local council office.

Supports smooth day-to-day operations and excellent customer service in a diverse fast-paced setting.

Key Duties/Accountabilities (Sample):

Greet and assist visitors residents contractors and partner services on arrival.

Manage the reception desk telephone lines and general enquiries ensuring queries are handled or redirected promptly.

Maintain a tidy organised and safe reception area.

Support administrative tasks including logging appointments managing sign-in systems updating records and handling incoming/outgoing mail.

Provide clear information on local services council departments and community support.

Liaise with staff across Southwark departments to ensure smooth communication and service delivery.

Follow safeguarding confidentiality and data-protection procedures.

Skills/Experience:

Strong customer-service skills with a friendly professional manner.

Excellent communication skills written verbal and face-to-face.

Ability to remain calm organised and solution-focused in a busy environment.

Basic IT skills (email booking systems Microsoft Office).

Experience in reception customer-service or administrative roles is beneficial.

Knowledge of local authority procedures and customer-facing best practices.

Additional Information:

The closing date: 12/02/2026.

Employment type: Temporary 36 hours per week 52-week contract.

Location: Thurlow Street Southwark SE17 2UH United Kingdom.

Pay rate: 22.78/hr (Umbrella).

Target start date: 16 February 2026.

1 year contract with a Local Authority Job Summary: The Customer Service Officer/Receptionist at Southwarks Aylesbury Neighbourhood Housing Office serves as the first point of contact for residents visitors and service users. Ensures a welcoming professional and supportive environment within a busy ...