Head of IT | PH | Ortigas

Pasig - Philippines

Monthly Salary: PHP 120000 - 170000

Experience Required: 7years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Set-up and Location: ONSITE - Ortigas Pasig

Work Schedule: 6:00 AM - 3:00 PM Philippine Time

Employment Type: Full-time

This is a people leadership and vendor management role focused on overseeing IT support and ensuring our managed service provider delivers.

The Role

You will lead our internal IT support team (Level 12) manage vendor performance and ensure a smooth IT experience for staff across the Philippines.

You are not expected to design infrastructure or personally configure firewalls. You are expected to drive accountability follow-through and service quality.

We operate in a co-managed IT model so experience of managing an MSP is critical for this role.

What Success Looks Like

IT support runs smoothly and professionally
Joiners and leavers are handled cleanly and on time
Escalations to the MSP are clear and structured
Incidents are tracked resolved and learned from
Internal IT staff are supported coached and held accountable Leadership has visibility over risks and performance

What Youll Do

Youll be the kind of person who:

Internal IT Support Leadership (Level 12)

Own the end-to-end IT service delivery experience including:
End-user computing (devices access onboarding/offboarding)
Identity and access management (joiners movers leavers)
Office IT readiness for new sites and expansions
Ensure system uptime reliability and performance for client-facing teams
Partner closely with Facilities and Operations on office builds expansions and capacity planning
Act as the escalation point for complex or business-impacting IT issues

MSP & Vendor Management

Manage the day-to-day relationship with our MSP
Ensure service levels are met
Track open issues and drive timely resolutio
Escalate when required and hold vendors accountable
Review change requests and ensure they align to business needs
Maintain clear documentation and handovers

IT Operations & Office Readiness

Ensure offices are IT-ready for new hires and expansions
Coordinate with Facilities for workspace setup
Support capacity planning for growth
Monitor recurring issues and implement preventative actions

Incident & Problem Management

Own coordination during major incidents
Ensure proper root cause analysis is completed
Track corrective actions
Communicate clearly with leadership when required

Governance & Basic Security Oversight

Own local execution of Staff Domains IT security posture
Ensure compliance with internal security policies and external client requirements
Support ISO 27001 and related controls
Define and enforce incident response and escalation procedures
Conduct regular risk assessments and ensure remediation actions are tracked and completed

Requirements

What You Bring:

Were looking for someone with:

Proven experience operating in co-managed or outsourced IT environments
Strong understanding of enterprise IT operations security and service delivery
Demonstrated ability to manage incidents vendors and senior stakeholders
Experience leading teams and driving accountability through others
Experience in BPO shared services or multi-site operations
Exposure to ISO 27001 or similar security frameworks
Experience supporting international clients with strict security expectations
Experience operating in build-and-scale environments
Experience in BPO shared services or multi-site environments preferred

Key Traits

Calm under pressure
Structured and organised
Strong follow-through
High ownership mindset
Direct communicator
Focused on outcomes not technical ego

Benefits

Why Youll Love Working Here

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!

Lets Talk

If youre thinking this sounds like me it probably is. Click apply. We cant wait to meet you.

Required Skills:

What You Bring: Were looking for someone with: Proven experience operating in co-managed or outsourced IT environments Strong understanding of enterprise IT operations security and service delivery Demonstrated ability to manage incidents vendors and senior stakeholders Experience leading teams and driving accountability through others Experience in BPO shared services or multi-site operations Exposure to ISO 27001 or similar security frameworks Experience supporting international clients with strict security expectations Experience operating in build-and-scale environments Experience in BPO shared services or multi-site environments preferred Key Traits Calm under pressure Structured and organised Strong follow-through High ownership mindset Direct communicator Focused on outcomes not technical ego

Set-up and Location: ONSITE - Ortigas Pasig Work Schedule: 6:00 AM - 3:00 PM Philippine TimeEmployment Type: Full-timeThis is a people leadership and vendor management role focused on overseeing IT support and ensuring our managed service provider delivers.The RoleYou will lead our internal IT suppo...